Feeds

Changing BT makes 'good start'

So far so good

Gartner critical capabilities for enterprise endpoint backup

BT has made "a good start" meeting new regulatory obligations to provide the UK telecoms industry with equal access to its network.

So says the Equality of Access Board (EAB), an independent body set up last year to monitor and scrutinise BT's organisation and to ensure that the incumbent telco meets 230 legally binding undertakings that form part of the new deal struck with the regulator Ofcom.

Last September, BT agreed to "substantive structural, product and governance changes, affecting both its current and future networks". Central to that was the creation of a new access services division within BT called Openreach to ensure that all telcos get equal access to BT's network.

In its first annual report the EAB says that BT "has made as good a start as might have been hoped for, meeting all of the initial Undertakings milestones and delivery deadlines".

"For example, the creation of Openreach as an organisation of 30,000 is one which BT has shown great determination in achieving. While not everything has gone flawlessly, we see commitment to addressing the areas which need more work."

It went on: "The complexity associated with delivering the equivalence targets during the next 12 months make the challenges for BT more significant. The combination of the scale of the system and process changes required and the challenging timescales committed to in the Undertakings means the highest hurdles are still to come."

In particular, the EAB has flagged up two areas of concern. Once concerns local loop unbundling (LLU) and the other Wholesale Line Rental (WLR). In both cases the EAB says that the work involved is complex and challenging and has warned that the delivery of fit for purpose products "is at risk".

That said, the EAB remains convinced that there is the desire within BT to deliver these systems on time.

Commenting on the report Openreach chief exec Steve Robertson: "We've achieved a lot in the last few months, and have hit every deadline to date.

"But that won't mean much if we don't continue to work hard towards our stated aims over the next few months. And we will do just that.

"Everyone within Openreach is passionate about delivering an excellent level of service to all our communication provider customers. This Report makes it clear that we still have some way to go before we get there, but get there we will."

Last week a survey of industry players published by Ofcom warned that BT's "honeymoon period" in the aftermath of its reorganisation was coming to an end after some telcos said they were still sceptical about changes designed to make the UK's telecoms sector more competitive and transparent.

Some telcos said they were generally supportive of Openreach recognising that setting up such a major new organisation is bound to throw up some teething problems.

Then there are "sceptics", who said they need to see changes before giving their full support to the new structure.

The report said: "While most of Openreach's customers appreciate that the pace of change has been such that there were bound to be teething problems, many stressed that the honeymoon period is now ending and that they required significant improvements within the next six to 12 months." ®

5 things you didn’t know about cloud backup

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?