Feeds

So there is 'community'

Capitalists go touchy-feely

  • alert
  • submit to reddit

Combat fraud and increase customer satisfaction

One of the strong undercurrents to be heard at the recent JavaOne conference in San Francisco is to be broadly welcomed. It hinged around the use of the word `community’.

The Java community (around which Sun has even built a Process to exploit and formalise it) is just one example as software vendors at last realise that there is a world out there, made up of both existing and potential customers, that do have views on how the technology should best be offered and exploited. Not only do they now recognise it, but they also increasingly seem to realise that said communities often speak more sense than their own internal staff.

This could mean that these companies have at last stopped believing their own PR and marketing bullshit. But even if that is not the case it does suggest that they are shifting away from the traditional, quasi-religious stand-point of `what we are offering is right. If it doesn’t fit your needs then you are at fault’.

If even the most rampant of capitalist vendors now see the sense of building a community – and working with it – then the time is right for all developers to think in such terms. Just think: there could be money in being nice to customers. ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Ubuntu 14.04 LTS: Great changes, but sssh don't mention the...
Why HELLO Amazon! You weren't here last time
This time it's 'Personal': new Office 365 sub covers just two devices
Redmond also brings Office into Google's back yard
Next Windows obsolescence panic is 450 days from … NOW!
The clock is ticking louder for Windows Server 2003 R2 users
Half of Twitter's 'active users' are SILENT STALKERS
Nearly 50% have NEVER tweeted a word
OpenBSD founder wants to bin buggy OpenSSL library, launches fork
One Heartbleed vuln was too many for Theo de Raadt
Microsoft TIER SMEAR changes app prices whether devs ask or not
Some go up, some go down, Redmond goes silent
Batten down the hatches, Ubuntu 14.04 LTS due in TWO DAYS
Admins dab straining server brows in advance of Trusty Tahr's long-term support landing
Red Hat to ship RHEL 7 release candidate with a taste of container tech
Grab 'near-final' version of next Enterprise Linux next week
Windows 8.1, which you probably haven't upgraded to yet, ALREADY OBSOLETE
Pre-Update versions of new Windows version will no longer support patches
prev story

Whitepapers

Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.