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Email problems snag Legend Internet

Hardware failure blamed

Internet Security Threat Report 2014

Legend Internet is blaming a hardware failure for leaving customers without email since the weekend.

Legend, which was acquired by Scottish telco Thus earlier this year, has already warned customers that "because of the nature of the mail server failure, delivery of mail sent prior to this time cannot be guaranteed before Wednesday/Thursday as information and queued mail needs to be transferred onto a new server".

One hacked-off punter told us he "hasn't been able to send or receive email since the weekend, and there's no sign of things getting any better any time soon".

In a statement, Legend Communications told us: "Due to a hardware failure on two of our outbound mail relays, some Legend Internet and Vital customer emails will not have been delivered or received - outstanding email is waiting on one of our servers while we carry out repairs to the affected mail relays. This is causing an extra load on our operational outbound mail relay, resulting in current email experiencing delays."

If all goes to plan, Legend hopes it can start delivering outstanding email later today. The ISP has apologised for any inconvenience this outage may have caused. ®

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