Evolution Broadband pulls service

'No longer accepting new customers'

By Tim Richardson • Get more from this author

Posted in Telecoms, 24th May 2006 13:04 GMT

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London-based broadband ISP - Evolution Broadband Ltd - has decided to "stop providing ADSL service entirely" from next month.

In an email to customers yesterday the firm urged customers to "migrate immediately" and warned that it could not "guarantee that service will be continued past 6th June 2006". The firm has already started issuing MAC codes necessary for cutomers to switch broadband providers.

It appears the ISP has been "battling speed issues" over the last few weeks.

"Regrettably we have been experiencing a number of issues," it said, "many of which have been beyond our control, and despite our best efforts we have not been able to improve the download speeds to a level that we would find acceptable in the long term."

As a result of "further contractual changes from our suppliers it is now evident that it is no longer viable to offer the service at the price point and terms offered" it said.

"We would like to reiterate that this is not a decision we have taken lightly and are as disappointed as you that we have not been able to provide the same level of service as we first did when ADSL Max was launched," said the firm.

"Unfortunately the speed issues and now the pricing issues are factors beyond our control. Thanks for sticking with us and good luck with your new ISP."

At time of writing, Evolution Broadband had not responded for our request for comment.

A notice on the firm's site reads: "EvolutionDSL is no longer accepting new customers." ®

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