Feeds

BT's 'honeymoon period' nearing end

Patience running out

High performance access to file storage

BT has been warned that its "honeymoon period" is coming to an end after some telcos said they were still sceptical about changes designed to make the UK's telecoms sector more competitive and transparent.

The warning was contained in that latest assessment of Openreach, BT's access services division created earlier this year as part of a regulatory settlement with Ofcom.

Openreach was set up to ensure that rival telcos and operators get transparent and equal access to BT's phone network after firms complained that BT was abusing its dominant position as both a wholesale and retail provider of telecoms services.

This partial "splitting" of the former monopoly meant BT was spared an investigation that could have led to its break-up.

But four months after the creation of Openreach a survey of operators on behalf of Ofcom has found that "few concrete changes" have been introduced although it is accepted that it is still "early days".

Broadly speaking, the findings from the survey are mixed. On one hand, there are those who are generally supportive of Openreach and who recognise that setting up such a major new organisation is bound to throw up some teething problems.

Then there are "sceptics", who said they need to see changes before giving their full support to the new structure.

The report said: "While most of Openreach's customers appreciate that the pace of change has been such that there were bound to be teething problems, many stressed that the honeymoon period is now ending and that they required significant improvements within the next six to 12 months."

Key issues that need to be dealt with include recruiting more staff and speeding up the delivery of products and services. One plus point for BT came from local loop unbundling (LLU) operators who said they had already seen "positive change" although further work was still needed.

In a statement, BT described the report as "constructive" adding that "many of the issues raised in the report have since been addressed".

"It is still very early days in implementing what is a massive and radical change in the way the industry and BT operate after more than two decades of regulation," it said.

"A huge amount has been achieved to date, including the creation of Openreach, a new 30,000 person business. BT has delivered against every single one of its undertakings to date, and everyone is committed to delivering the remainder," it said. ®

High performance access to file storage

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
Skype pimps pro-level broadcast service
Playing Cat and Mouse with the media
Beat it, freetards! Dyn to shut down no-cost dynamic DNS next month
... but don't worry, charter members, you're still in 'for life'
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
HP ArcSight ESM solution helps Finansbank
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mobile application security study
Download this report to see the alarming realities regarding the sheer number of applications vulnerable to attack, as well as the most common and easily addressable vulnerability errors.