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NetServices 'suspends services' to Fast24

Noone saying why

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Manchester-based ISP NetServices has suspended the supply of wholesale broadband services to Suffolk-based Fast24.

Exactly how many customers are affected remains unknown.

However, an email issued yesterday afternoon from Maria Goggin, head of marketing at NetServices explained: "For reasons beyond NetServices' control, it is with regret that NetServices have had to suspend the supply of services to Fast 24 and therefore Fast 24's customers."

She apologised "for any inconvenience caused by the disruption in service" and urged Fast24 customers to contact NetServices should they have any enquires.

A copy of the contents of the email is also available on NetServices' web site here.

A spokeswoman for NetServices said she was "not in a position to comment further" on the matter.

In a statement Fast24 told us: "The matter is now with legal advisors and we are negotiating a deal with NetServices to have the service reinstated."

Ofcom is also aware of the problem and a spokesman for the regulator is currently making further enquiries. ®

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