Feeds

EDS's RAF pay system struggles to take off

Services' shared services need servicing

3 Big data security analytics techniques

Exclusive RAF personnel have spent the last six weeks pulling their hair out over problems with pay and benefits brought about by the bodged implementation of an EDS computer system. Since it went live at the end of March, thousands have been on the receiving end of processing errors in the payroll system.

Instigated by the Armed Forces Personnel Administration Agency (AFPAA) in 2004, the Joint Personnel Administration project (JPA) was to cut £600m over 10 years by making personnel across the Army, Navy and RAF do their own human resources administration.

The RAF was first in line for the system, with the other forces expected to implement the "self service" HR system later this year. But the RAF implementation has gone off like a Keystone Cops' car without wheels.

RAF personnel on the Professional Pilots Rumour Network (PPRuNe) think of themselves as guinea pigs because the system test appears to have been done on the fly.

One source close to the project said it was usual that testing was cut to meet implementation timetables.

They report being underpaid, overpaid, and not paid at all. Pension payments and thousands of pay packets were affected, according to our source. One email said to have come from the RAF's project lead claims that 1,100 RAF people went without the "flight pay" top-ups in their April pay packets.

There was a danger of inaccuracies in records that may have arisen from the transfer of data from the old computer system and may have led to last month's pay problems. This frustration might have been avoided had the system been working properly in the first place.

Personnel couldn't check their records for accuracy because the system wouldn't let them in. Many were not given passwords. Many of those who had passwords couldn't log on because the system was overloaded. When they did get in they found the system so strained they couldn't do anything. They wasted hours of work and personal time. The system was also peppered with niggling faults, said PPRuNe posters - a classic sign of a rushed and ill-tested delivery.

Our source said this did not bode well for the rollout across the rest of the armed forces: "If this is to go to the Army and Navy, where personnel numbers are significantly larger, there should be sense of urgency.

"Someone working on the frontline in BASRA is going to want to get paid," he said.

EDS and MOD staff are said to have been working round the clock to correct the problems, but as yet there are no definitive explanations for the bodge. EDS was unavailable to comment.

High performance access to file storage

More from The Register

next story
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.