Feeds

EDS's RAF pay system struggles to take off

Services' shared services need servicing

Build a business case: developing custom apps

Exclusive RAF personnel have spent the last six weeks pulling their hair out over problems with pay and benefits brought about by the bodged implementation of an EDS computer system. Since it went live at the end of March, thousands have been on the receiving end of processing errors in the payroll system.

Instigated by the Armed Forces Personnel Administration Agency (AFPAA) in 2004, the Joint Personnel Administration project (JPA) was to cut £600m over 10 years by making personnel across the Army, Navy and RAF do their own human resources administration.

The RAF was first in line for the system, with the other forces expected to implement the "self service" HR system later this year. But the RAF implementation has gone off like a Keystone Cops' car without wheels.

RAF personnel on the Professional Pilots Rumour Network (PPRuNe) think of themselves as guinea pigs because the system test appears to have been done on the fly.

One source close to the project said it was usual that testing was cut to meet implementation timetables.

They report being underpaid, overpaid, and not paid at all. Pension payments and thousands of pay packets were affected, according to our source. One email said to have come from the RAF's project lead claims that 1,100 RAF people went without the "flight pay" top-ups in their April pay packets.

There was a danger of inaccuracies in records that may have arisen from the transfer of data from the old computer system and may have led to last month's pay problems. This frustration might have been avoided had the system been working properly in the first place.

Personnel couldn't check their records for accuracy because the system wouldn't let them in. Many were not given passwords. Many of those who had passwords couldn't log on because the system was overloaded. When they did get in they found the system so strained they couldn't do anything. They wasted hours of work and personal time. The system was also peppered with niggling faults, said PPRuNe posters - a classic sign of a rushed and ill-tested delivery.

Our source said this did not bode well for the rollout across the rest of the armed forces: "If this is to go to the Army and Navy, where personnel numbers are significantly larger, there should be sense of urgency.

"Someone working on the frontline in BASRA is going to want to get paid," he said.

EDS and MOD staff are said to have been working round the clock to correct the problems, but as yet there are no definitive explanations for the bodge. EDS was unavailable to comment.

The Essential Guide to IT Transformation

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
Adam Afriyie MP: Smart meters are NOT so smart
Mega-costly gas 'n' 'leccy totting-up tech not worth it - Tory MP
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
ONE EMAIL costs mining company $300 MEEELION
Environmental activist walks free after hoax sent share price over a cliff
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.