Feeds

OFT probes e-shopping

Wants to take a closer look

Beginner's guide to SSL certificates

The Office of Fair Trading (OFT) is conducting a major fact-finding study to discover whether consumers receive enough protection when shopping online. Although more and more people are shopping online, some consumers are still concerned about matters such as payment security, fraud, and delivery problems.

That's why the study wants to assess the level of concern by examining whether consumers are confident when shopping on the internet and whether they receive the right level of regulatory protection when shopping online. The OFT is also keen to establish whether consumers are aware of their rights and whether businesses understand and comply with existing regulations.

In particular, the study will concentrate on four key areas - domestic electrical goods, music sales including downloads, airline ticket sales, and online auctions - because together these make-up a third of all online spending.

"[The internet's] rapid evolution means that we need to ensure that the consumer protection regime gives current and future users the confidence to realise the internet's potential for shopping," OFT head John Fingleton said. "This study is core to the OFT's mission to make markets work well for consumers."

According to the latest figures available online, sales hit £18bn in the UK last year accounting for around 2.5 per cent of all household spending. In 2005, the typical online shopper spent £560 online, and forecasts suggest that this could grow to more than £860 a year by 2010. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
Big Content outs piracy hotbeds: São Paulo, Beijing ... TORONTO?
MPAA calls Canadians a bunch of bootlegging movie thieves
Google Glassholes are UNDATEABLE – HP exec
You need an emotional connection, says touchy-feely MD... We can do that
Lawyers mobilise angry mob against Apple over alleged 2011 Macbook Pro crapness
We suffered 'random bouts of graphical distortion' - fanbois
Just don't blame Bono! Apple iTunes music sales PLUMMET
Cupertino revenue hit by cheapo downloads, says report
US court SHUTS DOWN 'scammers posing as Microsoft, Facebook support staff'
Netizens allegedly duped into paying for bogus tech advice
Feds seek potential 'second Snowden' gov doc leaker – report
Hang on, Ed wasn't here when we compiled THIS document
prev story

Whitepapers

Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
New hybrid storage solutions
Tackling data challenges through emerging hybrid storage solutions that enable optimum database performance whilst managing costs and increasingly large data stores.
Website security in corporate America
Find out how you rank among other IT managers testing your website's vulnerabilities.