Feeds

OFT probes e-shopping

Wants to take a closer look

Providing a secure and efficient Helpdesk

The Office of Fair Trading (OFT) is conducting a major fact-finding study to discover whether consumers receive enough protection when shopping online. Although more and more people are shopping online, some consumers are still concerned about matters such as payment security, fraud, and delivery problems.

That's why the study wants to assess the level of concern by examining whether consumers are confident when shopping on the internet and whether they receive the right level of regulatory protection when shopping online. The OFT is also keen to establish whether consumers are aware of their rights and whether businesses understand and comply with existing regulations.

In particular, the study will concentrate on four key areas - domestic electrical goods, music sales including downloads, airline ticket sales, and online auctions - because together these make-up a third of all online spending.

"[The internet's] rapid evolution means that we need to ensure that the consumer protection regime gives current and future users the confidence to realise the internet's potential for shopping," OFT head John Fingleton said. "This study is core to the OFT's mission to make markets work well for consumers."

According to the latest figures available online, sales hit £18bn in the UK last year accounting for around 2.5 per cent of all household spending. In 2005, the typical online shopper spent £560 online, and forecasts suggest that this could grow to more than £860 a year by 2010. ®

Beginner's guide to SSL certificates

More from The Register

next story
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Hey Brit taxpayers. You just spent £4m on Central London ‘innovation playground’
Catapult me a Mojito, I feel an Digital Innovation coming on
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
EU probes Google’s Android omerta again: Talk now, or else
Spill those Android secrets, or we’ll fine you
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.