Feeds

CfH signs support deal

Fujitsu Services takes up NHS challenge

3 Big data security analytics techniques

NHS Connecting for Health (CfH) has awarded a contract to Fujitsu Services to provide service desk support for its National Programme for IT.

The contract, announced on 19 April 2006, is valued at £41m for the core service and will run for seven years to 2013. It is aimed at providing more in-depth support for new applications than is available from the existing service desk.

It will provide technical support for the major applications of the National Progamme, including the Care Record Service, Choose and Book (for handling GP referrals for secondary care), the Electronic Prescriptions Service and Picture Archiving and Communications Service.

The contract has two elements. A national service desk will provide the core services through four contact centres at Wakefield, Stevenage, Manchester and Footscray. They will be able to receive enquiries by phone, fax, email and internal intranets.

A spokesperson for Fujitsu Services told Government Computing News the firm will ensure the relevant expertise is at hand through "ongoing training of staff and close working with the NHS".

Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4m calls per year.

The second element is a framework of optional services to provide service desk support for a wider range of IT systems and services. This arrangement allows NHS organisations to take advantage of nationally negotiated prices.

The new service desk will replace and scale up the existing NHS Connecting for Health National Service Desk. Following a transition period, it is anticipated that services will transfer to Fujitsu during autumn 2006.

This article was originally published at Kablenet.

Kablenet logo

Combat fraud and increase customer satisfaction

More from The Register

next story
Android engineer: We DIDN'T copy Apple OR follow Samsung's orders
Veep testifies for Samsung during Apple patent trial
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
Jack the RIPA: Blighty cops ignore law, retain innocents' comms data
Prime minister: Nothing to see here, go about your business
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.