Feeds

CfH signs support deal

Fujitsu Services takes up NHS challenge

Application security programs and practises

NHS Connecting for Health (CfH) has awarded a contract to Fujitsu Services to provide service desk support for its National Programme for IT.

The contract, announced on 19 April 2006, is valued at £41m for the core service and will run for seven years to 2013. It is aimed at providing more in-depth support for new applications than is available from the existing service desk.

It will provide technical support for the major applications of the National Progamme, including the Care Record Service, Choose and Book (for handling GP referrals for secondary care), the Electronic Prescriptions Service and Picture Archiving and Communications Service.

The contract has two elements. A national service desk will provide the core services through four contact centres at Wakefield, Stevenage, Manchester and Footscray. They will be able to receive enquiries by phone, fax, email and internal intranets.

A spokesperson for Fujitsu Services told Government Computing News the firm will ensure the relevant expertise is at hand through "ongoing training of staff and close working with the NHS".

Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4m calls per year.

The second element is a framework of optional services to provide service desk support for a wider range of IT systems and services. This arrangement allows NHS organisations to take advantage of nationally negotiated prices.

The new service desk will replace and scale up the existing NHS Connecting for Health National Service Desk. Following a transition period, it is anticipated that services will transfer to Fujitsu during autumn 2006.

This article was originally published at Kablenet.

Kablenet logo

HP ProLiant Gen8: Integrated lifecycle automation

More from The Register

next story
Just TWO climate committee MPs contradict IPCC: The two with SCIENCE degrees
'Greenhouse effect is real, but as for the rest of it ...'
Adam Afriyie MP: Smart meters are NOT so smart
Mega-costly gas 'n' 'leccy totting-up tech not worth it - Tory MP
'Blow it up': Plods pop round for chat with Commonwealth Games tweeter
You'd better not be talking about the council's housing plans
Arrr: Freetard-bothering Digital Economy Act tied up, thrown in the hold
Ministry of Fun confirms: Yes, we're busy doing nothing
ONE EMAIL costs mining company $300 MEEELION
Environmental activist walks free after hoax sent share price over a cliff
Help yourself to anyone's photos FOR FREE, suggests UK.gov
Copyright law reforms will keep m'learned friends busy
Apple smacked with privacy sueball over Location Services
Class action launched on behalf of 100 million iPhone owners
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.