Feeds

CfH signs support deal

Fujitsu Services takes up NHS challenge

Beginner's guide to SSL certificates

NHS Connecting for Health (CfH) has awarded a contract to Fujitsu Services to provide service desk support for its National Programme for IT.

The contract, announced on 19 April 2006, is valued at £41m for the core service and will run for seven years to 2013. It is aimed at providing more in-depth support for new applications than is available from the existing service desk.

It will provide technical support for the major applications of the National Progamme, including the Care Record Service, Choose and Book (for handling GP referrals for secondary care), the Electronic Prescriptions Service and Picture Archiving and Communications Service.

The contract has two elements. A national service desk will provide the core services through four contact centres at Wakefield, Stevenage, Manchester and Footscray. They will be able to receive enquiries by phone, fax, email and internal intranets.

A spokesperson for Fujitsu Services told Government Computing News the firm will ensure the relevant expertise is at hand through "ongoing training of staff and close working with the NHS".

Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4m calls per year.

The second element is a framework of optional services to provide service desk support for a wider range of IT systems and services. This arrangement allows NHS organisations to take advantage of nationally negotiated prices.

The new service desk will replace and scale up the existing NHS Connecting for Health National Service Desk. Following a transition period, it is anticipated that services will transfer to Fujitsu during autumn 2006.

This article was originally published at Kablenet.

Kablenet logo

Choosing a cloud hosting partner with confidence

More from The Register

next story
BIG FAT Lies: Porky Pies about obesity
What really shortens lives? Reading this sort of crap in the papers
Assange™ slumps back on Ecuador's sofa after detention appeal binned
Swedish court rules there's 'great risk' WikiLeaker will dodge prosecution
You think the CLOUD's insecure? It's BETTER than UK.GOV's DATA CENTRES
We don't even know where some of them ARE – Maude
NSA mass spying reform KILLED by US Senators
Democrats needed just TWO more votes to keep alive bill reining in some surveillance
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Seattle children’s accelerates Citrix login times by 500% with cross-tier insight
Seattle Children’s is a leading research hospital with a large and growing Citrix XenDesktop deployment. See how they used ExtraHop to accelerate launch times.
5 critical considerations for enterprise cloud backup
Key considerations when evaluating cloud backup solutions to ensure adequate protection security and availability of enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?