Feeds

CfH signs support deal

Fujitsu Services takes up NHS challenge

Choosing a cloud hosting partner with confidence

NHS Connecting for Health (CfH) has awarded a contract to Fujitsu Services to provide service desk support for its National Programme for IT.

The contract, announced on 19 April 2006, is valued at £41m for the core service and will run for seven years to 2013. It is aimed at providing more in-depth support for new applications than is available from the existing service desk.

It will provide technical support for the major applications of the National Progamme, including the Care Record Service, Choose and Book (for handling GP referrals for secondary care), the Electronic Prescriptions Service and Picture Archiving and Communications Service.

The contract has two elements. A national service desk will provide the core services through four contact centres at Wakefield, Stevenage, Manchester and Footscray. They will be able to receive enquiries by phone, fax, email and internal intranets.

A spokesperson for Fujitsu Services told Government Computing News the firm will ensure the relevant expertise is at hand through "ongoing training of staff and close working with the NHS".

Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4m calls per year.

The second element is a framework of optional services to provide service desk support for a wider range of IT systems and services. This arrangement allows NHS organisations to take advantage of nationally negotiated prices.

The new service desk will replace and scale up the existing NHS Connecting for Health National Service Desk. Following a transition period, it is anticipated that services will transfer to Fujitsu during autumn 2006.

This article was originally published at Kablenet.

Kablenet logo

Security for virtualized datacentres

More from The Register

next story
Ex-US Navy fighter pilot MIT prof: Drones beat humans - I should know
'Missy' Cummings on UAVs, smartcars and dying from boredom
Facebook, Apple: LADIES! Why not FREEZE your EGGS? It's on the company!
No biological clockwatching when you work in Silicon Valley
The 'fun-nification' of computer education – good idea?
Compulsory code schools, luvvies love it, but what about Maths and Physics?
Doctor Who's Flatline: Cool monsters, yes, but utterly limp subplots
We know what the Doctor does, stop going on about it already
'Cowardly, venomous trolls' threatened with TWO-YEAR sentences for menacing posts
UK government: 'Taking a stand against a baying cyber-mob'
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
Sysadmin with EBOLA? Gartner's issued advice to debug your biz
Start hoarding cleaning supplies, analyst firm says, and assume your team will scatter
Don't bother telling people if you lose their data, say Euro bods
You read that right – with the proviso that it's encrypted
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.