Feeds

Ofcom launches probe into E7even

Reacts to customer complaints

Boost IT visibility and business value

Ofcom has launched an investigation into a small Kent-based broadband ISP amid allegations that it's been billing punters for a service it has not provided.

The regulator is also investigating whether Maidstone-based E7even UK Ltd has a satisfactory procedure in place to handle customer complaints.

Ofcom has been aware for some time of customer complaints about E7even and contacted the ISP earlier this year to "raise our concerns and to ascertain what the company is doing to resolve them".

E7even told Ofcom that it was restructuring its network which in turn affected punters' broadband connections. The problems associated with the restructuring, said E7even, led to a spike in calls to the ISP's help lines and a backlog of enquiries.

The ISP told the regulator that while it was working to resolve the problems, punters who wished to leave the ISP could do so without penalty.

Despite these assurances, Ofcom has continued to receive complaints about E7even.

Announcing the launch of the investigation Ofcom said: "The opening of this investigation follows a number of consumer complaints that Ofcom has received regarding the provision of broadband services by E7even.

"If Ofcom's investigation concludes that E7even is not complying with its obligations under the General Conditions, Ofcom will decide what action is appropriate to ensure that consumer interests are protected."

No one from E7even was available for comment at the time of writing. ®

The essential guide to IT transformation

More from The Register

next story
UK fuzz want PINCODES on ALL mobile phones
Met Police calls for mandatory passwords on all new mobes
Canadian ISP Shaw falls over with 'routing' sickness
How sure are you of cloud computing now?
Don't call it throttling: Ericsson 'priority' tech gives users their own slice of spectrum
Actually it's a nifty trick - at least you'll pay for what you get
Three floats Jolla in Hong Kong: Says Sailfish is '3rd option'
Network throws hat into ring with Linux-powered handsets
Fifteen zero days found in hacker router comp romp
Four routers rooted in SOHOpelessly Broken challenge
New Sprint CEO says he will lower axe on staff – but prices come first
'Very disruptive' new rates to be revealed next week
US TV stations bowl sueball directly at FCC's spectrum mega-sale
Broadcasters upset about coverage and cost as they shift up and down the dials
PwC says US biz lagging in Internet of Things
Grass is greener in Asia, say the sensors
Ofcom sees RISE OF THE MACHINE-to-machine cell comms
Study spots 9% growth in IoT m2m mobile data connections
O2 vs Vodafone: Mobe firms grab for GCHQ, gov.uk security badge
No, the spooks love US best, say rival firms
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.