Feeds

Ofcom launches probe into E7even

Reacts to customer complaints

Beginner's guide to SSL certificates

Ofcom has launched an investigation into a small Kent-based broadband ISP amid allegations that it's been billing punters for a service it has not provided.

The regulator is also investigating whether Maidstone-based E7even UK Ltd has a satisfactory procedure in place to handle customer complaints.

Ofcom has been aware for some time of customer complaints about E7even and contacted the ISP earlier this year to "raise our concerns and to ascertain what the company is doing to resolve them".

E7even told Ofcom that it was restructuring its network which in turn affected punters' broadband connections. The problems associated with the restructuring, said E7even, led to a spike in calls to the ISP's help lines and a backlog of enquiries.

The ISP told the regulator that while it was working to resolve the problems, punters who wished to leave the ISP could do so without penalty.

Despite these assurances, Ofcom has continued to receive complaints about E7even.

Announcing the launch of the investigation Ofcom said: "The opening of this investigation follows a number of consumer complaints that Ofcom has received regarding the provision of broadband services by E7even.

"If Ofcom's investigation concludes that E7even is not complying with its obligations under the General Conditions, Ofcom will decide what action is appropriate to ensure that consumer interests are protected."

No one from E7even was available for comment at the time of writing. ®

Remote control for virtualized desktops

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
BEST EVER broadband? Oh no you DIDN'T, Sky – ad watchdog
Rival BT moaned that claim was misleading
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Top 5 reasons to deploy VMware with Tegile
Data demand and the rise of virtualization is challenging IT teams to deliver storage performance, scalability and capacity that can keep up, while maximizing efficiency.