Feeds

Civil unrest closes UK ISP's Indian call centre

24-hour curfew trumps 24-hour support

Top three mobile application threats

Civil unrest in Bangalore, India, has led to the closure of a call centre used by UK-based LLU ISP Be.

A 24-hour government-imposed curfew kicked in yesterday evening at 5.30pm (UK time) leaving Be's broadband punters without any cover.

In an email to customers yesterday evening the firm explained: "As you are aware, the majority of our Be agents in our call centre are based in India.

"We have just been informed that there is a 24 hour government enforced curfew in Bangalore due to local civil unrest and, as a result, we are unable to handle any calls or tickets from there as of 5.30pm today. Unfortunately this unrest has affected not only our main call centre, but also our back-up sites.

A spokesman for the ISP told El Reg that Be has drafted in a small team of contractors from the UK to provide emergency back-up.

As for Be's outsourced call centre staff in Bangalore, they "will return to work as soon as it's safe to go back", he said. ®

Top three mobile application threats

More from The Register

next story
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
Broadband Secretary of SHEEP sensationally quits Cabinet
Maria Miller finally resigns over expenses row
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE dismisses DATA-BURNING glitch with Orange Mail app
Bug quietly slurps PAYG credit - yet EE denies it exists
Like Google, Comcast might roll its own mobile voice network
Says anything's possible if regulators approve merger with Time Warner
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.