Feeds

Plusnet intros new 'consultancy' helpline

'Not afraid of change'

Top three mobile application threats

Plusnet - the Sheffield-based ISP that had 176,000 broadband punters at the last count - is "evolving".

In a long-winded and meandering email to customers yesterday it said how it was "evolving - in an evolving world".

"We are different," it said. "We're not afraid of change - in fact we embrace it."

It went on: "In the future it looks like your Internet connection will deliver more than just the web pages you search for and the emails from your friends. No one can predict the future, but it doesn't stop us trying - here at Plusnet we believe our customers will combine their Internet, telephone, mobile phone, TV, film watching and more things than we have room for here.

"We're getting ready for that day - we want to continue to deliver you a reliable service and be here to help you make sense of the changing technology."

Wow. Is Plusnet bracing its punters for some amazing announcement about future strategy and a giant leap into the new and exciting world of digital communications?

Nah.

When Plusnet says it's "evolving", it actually means that it's going to charge 50p a minute for a "consultancy" helpline to explain techie things it doesn't currently support. Issues such as "why ain't my broadband working" or "my email is knackered" will still be dealt with by Plusnet's existing 0845 support line.

But if it's "how do I use CGI scripts on my website", then it's a call to the 50p a minute consultancy help line.

"We don't want to make money from your phone calls," said Plusnet, "we want to provide answers online and keep our cost as low as possible." ®

Combat fraud and increase customer satisfaction

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Turnbull leaves Australia's broadband blackspots in the dark
New Statement of Expectations to NBN Co offers get-out clauses for blackspot builds
Facebook claims 100 MEEELLION active users in India
Who needs China when you've got the next billion in your sights?
Facebook splats in-app chat, whacks brats into crack yakety-yak app
Jibber-jabbering addicts turfed out just as Zuck warned
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.