Feeds

Plusnet intros new 'consultancy' helpline

'Not afraid of change'

Boost IT visibility and business value

Plusnet - the Sheffield-based ISP that had 176,000 broadband punters at the last count - is "evolving".

In a long-winded and meandering email to customers yesterday it said how it was "evolving - in an evolving world".

"We are different," it said. "We're not afraid of change - in fact we embrace it."

It went on: "In the future it looks like your Internet connection will deliver more than just the web pages you search for and the emails from your friends. No one can predict the future, but it doesn't stop us trying - here at Plusnet we believe our customers will combine their Internet, telephone, mobile phone, TV, film watching and more things than we have room for here.

"We're getting ready for that day - we want to continue to deliver you a reliable service and be here to help you make sense of the changing technology."

Wow. Is Plusnet bracing its punters for some amazing announcement about future strategy and a giant leap into the new and exciting world of digital communications?

Nah.

When Plusnet says it's "evolving", it actually means that it's going to charge 50p a minute for a "consultancy" helpline to explain techie things it doesn't currently support. Issues such as "why ain't my broadband working" or "my email is knackered" will still be dealt with by Plusnet's existing 0845 support line.

But if it's "how do I use CGI scripts on my website", then it's a call to the 50p a minute consultancy help line.

"We don't want to make money from your phone calls," said Plusnet, "we want to provide answers online and keep our cost as low as possible." ®

Seven Steps to Software Security

More from The Register

next story
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.