Feeds

Plusnet intros new 'consultancy' helpline

'Not afraid of change'

Business security measures using SSL

Plusnet - the Sheffield-based ISP that had 176,000 broadband punters at the last count - is "evolving".

In a long-winded and meandering email to customers yesterday it said how it was "evolving - in an evolving world".

"We are different," it said. "We're not afraid of change - in fact we embrace it."

It went on: "In the future it looks like your Internet connection will deliver more than just the web pages you search for and the emails from your friends. No one can predict the future, but it doesn't stop us trying - here at Plusnet we believe our customers will combine their Internet, telephone, mobile phone, TV, film watching and more things than we have room for here.

"We're getting ready for that day - we want to continue to deliver you a reliable service and be here to help you make sense of the changing technology."

Wow. Is Plusnet bracing its punters for some amazing announcement about future strategy and a giant leap into the new and exciting world of digital communications?

Nah.

When Plusnet says it's "evolving", it actually means that it's going to charge 50p a minute for a "consultancy" helpline to explain techie things it doesn't currently support. Issues such as "why ain't my broadband working" or "my email is knackered" will still be dealt with by Plusnet's existing 0845 support line.

But if it's "how do I use CGI scripts on my website", then it's a call to the 50p a minute consultancy help line.

"We don't want to make money from your phone calls," said Plusnet, "we want to provide answers online and keep our cost as low as possible." ®

Security and trust: The backbone of doing business over the internet

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
ISPs' post-net-neutrality world is built on 'bribes' says Tim Berners-Lee
Father of the worldwide web is extremely peeved over pay-per-packet-type plans
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
The next step in data security
With recent increased privacy concerns and computers becoming more powerful, the chance of hackers being able to crack smaller-sized RSA keys increases.