Feeds

Council website usage on the up

Socitm report

  • alert
  • submit to reddit

3 Big data security analytics techniques

A survey of local authority websites across the UK shows that for 2005, visits rose by 40 per cent compared with the same period the previous year.

The survey is the third of its kind and shows that take-up is on an upward trend ahead of the national drive to boost greater awareness of government websites.

Socitm Insight, the research arm of the society for ICT professionals in local public services, produced the report as part of its Website Take-Up Service and is based on 7,667 surveys of over 2.1m unique visitors covering a sample of 46 UK council websites.

It found that there were 11.4m visitors to council websites, representing around 15 per cent of the UK population. Of those who visited, nearly four-in-five found what they were looking for and were satisfied with their experience.

Moreover, three-quarters of respondents said they are likely to return to the website they visited.

The most popular reason to visit a council website was to view job vacancies, with 14 per cent of people doing so. However, this is becoming less so as the sites are starting to increase their usage, with enquiries on library services (eight per cent), planning applications (five per cent) and leisure facilities (five per cent) growing.

According to Socitm Insight programme manager Martin Greenwood, it is more important than ever for councils to get to grips with who is using their sites, for what purposes, and how they find the experience.

"The government's advertising campaign which breaks in May will have a significant impact given that usage of council websites is already on a sharp upward curve," he says. "What will be important is for councils to maintain the levels of satisfaction we are seeing and the surveys available through the Website Take up Service are an important contributor to that end."

Building usage of council websites: summary of findings from the Socitm Insight website take-up service Issue 3 is now available as a pdf to Socitm Insight subscribers. The 16pp printed version, available from early April, costs £25 to non-subscribers (£20 to Socitm members) from www.socitm.gov.uk.

Copyright © eGov monitor Weekly

eGov monitor Weekly is a free e-newsletter covering developments in UK eGovernment and public sector IT over the last seven days. To register go here.

High performance access to file storage

More from The Register

next story
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Alphadex fires back at British Gas with overcharging allegation
Brit colo outfit says it paid for 347KVA, has been charged for 1940KVA
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.