Feeds

Council website usage on the up

Socitm report

  • alert
  • submit to reddit

Application security programs and practises

A survey of local authority websites across the UK shows that for 2005, visits rose by 40 per cent compared with the same period the previous year.

The survey is the third of its kind and shows that take-up is on an upward trend ahead of the national drive to boost greater awareness of government websites.

Socitm Insight, the research arm of the society for ICT professionals in local public services, produced the report as part of its Website Take-Up Service and is based on 7,667 surveys of over 2.1m unique visitors covering a sample of 46 UK council websites.

It found that there were 11.4m visitors to council websites, representing around 15 per cent of the UK population. Of those who visited, nearly four-in-five found what they were looking for and were satisfied with their experience.

Moreover, three-quarters of respondents said they are likely to return to the website they visited.

The most popular reason to visit a council website was to view job vacancies, with 14 per cent of people doing so. However, this is becoming less so as the sites are starting to increase their usage, with enquiries on library services (eight per cent), planning applications (five per cent) and leisure facilities (five per cent) growing.

According to Socitm Insight programme manager Martin Greenwood, it is more important than ever for councils to get to grips with who is using their sites, for what purposes, and how they find the experience.

"The government's advertising campaign which breaks in May will have a significant impact given that usage of council websites is already on a sharp upward curve," he says. "What will be important is for councils to maintain the levels of satisfaction we are seeing and the surveys available through the Website Take up Service are an important contributor to that end."

Building usage of council websites: summary of findings from the Socitm Insight website take-up service Issue 3 is now available as a pdf to Socitm Insight subscribers. The 16pp printed version, available from early April, costs £25 to non-subscribers (£20 to Socitm members) from www.socitm.gov.uk.

Copyright © eGov monitor Weekly

eGov monitor Weekly is a free e-newsletter covering developments in UK eGovernment and public sector IT over the last seven days. To register go here.

The Power of One eBook: Top reasons to choose HP BladeSystem

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
UK government officially adopts Open Document Format
Microsoft insurgency fails, earns snarky remark from UK digital services head
HP, Microsoft prove it again: Big Business doesn't create jobs
SMEs get lip service - what they need is dinner at the Club
ITC: Seagate and LSI can infringe Realtek patents because Realtek isn't in the US
Land of the (get off scot) free, when it's a foreign owner
MPs wave through Blighty's 'EMERGENCY' surveillance laws
Only 49 politcos voted against DRIP bill
EU's top data cops to meet Google, Microsoft et al over 'right to be forgotten'
Plan to hammer out 'coherent' guidelines. Good luck chaps!
prev story

Whitepapers

Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.