Feeds

Dell stands by server order

What links two PCs? A server of course!

Secure remote control for conventional and virtual desktops

Dell is refusing to give a refund to a customer who believes she was wrongly sold a server.

Kate was asked by her boss to contact Dell to buy two new desktop computers and "something to link them". Dell sold her two PCs and a PowerEdge server, ironically with only one network card.

Kate realised her mistake because she spoke to a more technically-literate friend (Register reader Chris Morton) who told her she needed a cable to link two computers, not a server. Chris asked Dell to refund Kate because the server was effectively mis-sold. Her company has only two employees.

But Dell refused to give her a refund because the order was made through its business channel.

Late last week Kate got this email from an "EMEA customer relations executive": "We have followed up internally by checking our records, and have discussed this matter with the sales person concerned.

"It is our understanding that the sales conversation was clear, and full and included a discussion about providing a solution that would allow for system growth in future. The solution proposed therefore seems to have been a reasonable one, and the purchase seemed to be an informed one, so we see no reason to cancel the order.

"We regret that your experience seems not to have been positive, and we respect your right to pursue this matter further.

Our position remains as stated above." ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
prev story

Whitepapers

5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?