Feeds

Dell stands by server order

What links two PCs? A server of course!

Internet Security Threat Report 2014

Dell is refusing to give a refund to a customer who believes she was wrongly sold a server.

Kate was asked by her boss to contact Dell to buy two new desktop computers and "something to link them". Dell sold her two PCs and a PowerEdge server, ironically with only one network card.

Kate realised her mistake because she spoke to a more technically-literate friend (Register reader Chris Morton) who told her she needed a cable to link two computers, not a server. Chris asked Dell to refund Kate because the server was effectively mis-sold. Her company has only two employees.

But Dell refused to give her a refund because the order was made through its business channel.

Late last week Kate got this email from an "EMEA customer relations executive": "We have followed up internally by checking our records, and have discussed this matter with the sales person concerned.

"It is our understanding that the sales conversation was clear, and full and included a discussion about providing a solution that would allow for system growth in future. The solution proposed therefore seems to have been a reasonable one, and the purchase seemed to be an informed one, so we see no reason to cancel the order.

"We regret that your experience seems not to have been positive, and we respect your right to pursue this matter further.

Our position remains as stated above." ®

Internet Security Threat Report 2014

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Special pleading against mass surveillance won't help anyone
Protecting journalists alone won't protect their sources
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Apple's iPhone 6 first-day sales are MEANINGLESS, mutters analyst
Big weekend queues only represent fruity firm's supply
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Bill Gates, drugs and the internet: Top 10 Larry Ellison quotes
'I certainly never expected to become rich ... this is surreal'
Big Content Australia just blew a big hole in its credibility
AHEDA's research on average content prices did not expose methodology, so appears less than rigourous
EMC, HP blockbuster 'merger' shocker comes a cropper
Stand down, FTC... you can put your feet up for a bit
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.