Feeds

Dell stands by server order

What links two PCs? A server of course!

The essential guide to IT transformation

Dell is refusing to give a refund to a customer who believes she was wrongly sold a server.

Kate was asked by her boss to contact Dell to buy two new desktop computers and "something to link them". Dell sold her two PCs and a PowerEdge server, ironically with only one network card.

Kate realised her mistake because she spoke to a more technically-literate friend (Register reader Chris Morton) who told her she needed a cable to link two computers, not a server. Chris asked Dell to refund Kate because the server was effectively mis-sold. Her company has only two employees.

But Dell refused to give her a refund because the order was made through its business channel.

Late last week Kate got this email from an "EMEA customer relations executive": "We have followed up internally by checking our records, and have discussed this matter with the sales person concerned.

"It is our understanding that the sales conversation was clear, and full and included a discussion about providing a solution that would allow for system growth in future. The solution proposed therefore seems to have been a reasonable one, and the purchase seemed to be an informed one, so we see no reason to cancel the order.

"We regret that your experience seems not to have been positive, and we respect your right to pursue this matter further.

Our position remains as stated above." ®

Next gen security for virtualised datacentres

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Facebook, Google and Instagram 'worse than drugs' says Miley Cyrus
Italian boffins agree with popette's theory that haters are the real wrecking balls
BBC: We're going to slip CODING into kids' TV
Pureed-carrot-in-ice cream C++ surprise
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
Ex-IBM CEO John Akers dies at 79
An era disrupted by the advent of the PC
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.