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Dell stands by server order

What links two PCs? A server of course!

Combat fraud and increase customer satisfaction

Dell is refusing to give a refund to a customer who believes she was wrongly sold a server.

Kate was asked by her boss to contact Dell to buy two new desktop computers and "something to link them". Dell sold her two PCs and a PowerEdge server, ironically with only one network card.

Kate realised her mistake because she spoke to a more technically-literate friend (Register reader Chris Morton) who told her she needed a cable to link two computers, not a server. Chris asked Dell to refund Kate because the server was effectively mis-sold. Her company has only two employees.

But Dell refused to give her a refund because the order was made through its business channel.

Late last week Kate got this email from an "EMEA customer relations executive": "We have followed up internally by checking our records, and have discussed this matter with the sales person concerned.

"It is our understanding that the sales conversation was clear, and full and included a discussion about providing a solution that would allow for system growth in future. The solution proposed therefore seems to have been a reasonable one, and the purchase seemed to be an informed one, so we see no reason to cancel the order.

"We regret that your experience seems not to have been positive, and we respect your right to pursue this matter further.

Our position remains as stated above." ®

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