Feeds

Dell seeks (another) 10,000 Indians

Sturdy, talented hands apply within

Choosing a cloud hosting partner with confidence

Despite mounting complaints about poor customer service, Dell plans to double its workforce in India over the next three years and bulk up its call center operations in the country.

Dell continues to baffle once loyal customers with its fondness for the Bangalore set. While hiring more affordable customer service representatives fits in to Dell's low-cost model, the practice has done little to make purchasing Dell kit a more comfortable experience. Dell has become one of the most abused PC sellers on the web with scores of individuals complaining about their inability to understand Indian call center staff and about the low quality of service the workers provide.

Such complaints, however, don't seem to faze company Chairman Michael Dell.

"We will double our staff from the current level over the next three years," he told reporters in India, according to an AP report. "There is a fantastic opportunity to attract talent (here). We will ensure a major recruitment push in engineering talents."

Under this plan, Dell should end up with about 20,000 Indian staffers by 2009.

Chairman Delhi pitched the expansion as more of a manufacturing and engineering expedition than a cell center affair. Given that Dell spends about zilch on research and development, you can take "talent" to mean low wage workers with nimble fingers and a penchant for working overtime near the close of quarters.

These Dell -India stories seem to appear at about this time every year.

We doubt that many of the new Indian staffers will make their way to Dell sales. In our experience, the Indian staff would not have the "talent" required to convince someone they need a server to share a printer between two computers. ®

The next step in data security

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.