Feeds

OFT fingers online grocers over pricing

Every little helps

Secure remote control for conventional and virtual desktops

The UK's biggest supermarkets have been ticked off for not being clear about the prices they charge for online groceries.

The supermarkets use guide prices on their websites to show the in-store cost of goods on the day they're ordered. In most cases, the actual prices punters pay is the same online and in-store.

However, there are times when in-store prices change between the time the order was placed and when it was delivered. This difference has prompted complaints from consumers that the prices charged for groceries on delivery were different from those advertised on the websites.

Following the intervention of the Office for Fair Trading (OFT), Asda, Sainsbury, Tesco, Waitrose, and Ocado have all agreed to provide clearer information about their online pricing.

John Fingleton, OFT Chief Executive, said: "We welcome the supermarkets' improvements to the information available to customers buying groceries online. Customers have a right to clear and transparent information upfront when making their buying decisions."

In a statement Sainsbury said that it worked closely with the OFT to implement all the recommendations put forward.

"We are always looking for ways to make improvements to our site and only recently we made our terms and conditions more accessible so that customers are easily reminded of them as they shop," it said. ®

Boost IT visibility and business value

More from The Register

next story
Assange™: Hey world, I'M STILL HERE, ignore that Snowden guy
Press conference: ME ME ME ME ME ME ME (cont'd pg 94)
Premier League wants to PURGE ALL FOOTIE GIFs from social media
Not paying Murdoch? You're gonna get a right LEGALLING - thanks to automated software
Online tat bazaar eBay coughs to YET ANOTHER outage
Web-based flea market struck dumb by size and scale of fail
Amazon takes swipe at PayPal, Square with card reader for mobes
Etailer plans to undercut rivals with low transaction fee offer
US regulators OK sale of IBM's x86 server biz to Lenovo
Now all that remains is for gov't offices to ban the boxes
XBOX One will learn to play media from USB and DLNA sources
Hang on? Aren't those file formats you hardly ever see outside torrents?
Class war! Wikipedia's workers revolt again
Bourgeois paper-shufflers have 'suspended democracy', sniff unpaid proles
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.