Original URL: http://www.theregister.co.uk/2006/03/15/dell_server_strategy/
Dell's redundant server strategy: more details
Up sell? Up yours
Posted in Small Biz, 15th March 2006 15:47 GMT
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Earlier this week we passed on the story of a customer phoning Dell Computers and asking for something to link two PCs. Dell sold them a server and is currently refusing all requests for a refund. Dell says orders placed through its business channel are not eligible for return or refund.
We can now reveal that not only did Dell sell a server to someone who didn't know what a server was but they also sent a server with only one network slot and no cables. Additionally the kit was delivered when the office was closed and so was left with a nearby office.
The mystery shopper, let's call her Kate as that is her name, rang Dell and explained she worked for a two person company and needed to buy two computers and something to link them so they could share a printer. After talking to two different sales people she was sold two PCs and a PowerEdge server.
Once the kit arrived, and Kate realised there was only one network slot and no cables, she called Dell to complain but got nowhere. Kate then phoned a friend who told her she didn't need the server but Dell refuse to give refunds to business customers.
Kate's friend Chris is currently chasing Dell for a full refund on the grounds that the goods were mis-sold under the Sale and Supply of Goods to Consumers Regulations 2003.
Chris told us: "I want to get a full refund, it's a bit of joke but these are nice, trusting people who are regretting their decision to trust Dell and ask them for advice."
More details on DigitalSpy here. [1]
And thank you to Reg reader Chris Rowe for the original tip-off.®