Feeds

Dell's redundant server strategy: more details

Up sell? Up yours

Choosing a cloud hosting partner with confidence

Earlier this week we passed on the story of a customer phoning Dell Computers and asking for something to link two PCs. Dell sold them a server and is currently refusing all requests for a refund. Dell says orders placed through its business channel are not eligible for return or refund.

We can now reveal that not only did Dell sell a server to someone who didn't know what a server was but they also sent a server with only one network slot and no cables. Additionally the kit was delivered when the office was closed and so was left with a nearby office.

The mystery shopper, let's call her Kate as that is her name, rang Dell and explained she worked for a two person company and needed to buy two computers and something to link them so they could share a printer. After talking to two different sales people she was sold two PCs and a PowerEdge server.

Once the kit arrived, and Kate realised there was only one network slot and no cables, she called Dell to complain but got nowhere. Kate then phoned a friend who told her she didn't need the server but Dell refuse to give refunds to business customers.

Kate's friend Chris is currently chasing Dell for a full refund on the grounds that the goods were mis-sold under the Sale and Supply of Goods to Consumers Regulations 2003.

Chris told us: "I want to get a full refund, it's a bit of joke but these are nice, trusting people who are regretting their decision to trust Dell and ask them for advice."

More details on DigitalSpy here.

And thank you to Reg reader Chris Rowe for the original tip-off.®

Internet Security Threat Report 2014

More from The Register

next story
Bladerunner sequel might actually be good. Harrison Ford is in it
Go ahead, you're all clear, kid... Sorry, wrong film
Musicians sue UK.gov over 'zero pay' copyright fix
Everyone else in Europe compensates us - why can't you?
Euro Parliament VOTES to BREAK UP GOOGLE. Er, OK then
It CANNA do it, captain.They DON'T have the POWER!
I'll be back (and forward): Hollywood's time travel tribulations
Quick, call the Time Cops to sort out this paradox!
Megaupload overlord Kim Dotcom: The US HAS RADICALISED ME!
Now my lawyers have bailed 'cos I'm 'OFFICIALLY' BROKE
Forget Hillary, HP's ex CARLY FIORINA 'wants to be next US Prez'
Former CEO has political ambitions again, according to Washington DC sources
prev story

Whitepapers

10 ways wire data helps conquer IT complexity
IT teams can automatically detect problems across the IT environment, spot data theft, select unique pieces of transaction payloads to send to a data source, and more.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
How to determine if cloud backup is right for your servers
Two key factors, technical feasibility and TCO economics, that backup and IT operations managers should consider when assessing cloud backup.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.