Feeds

Dell's redundant server strategy: more details

Up sell? Up yours

Beginner's guide to SSL certificates

Earlier this week we passed on the story of a customer phoning Dell Computers and asking for something to link two PCs. Dell sold them a server and is currently refusing all requests for a refund. Dell says orders placed through its business channel are not eligible for return or refund.

We can now reveal that not only did Dell sell a server to someone who didn't know what a server was but they also sent a server with only one network slot and no cables. Additionally the kit was delivered when the office was closed and so was left with a nearby office.

The mystery shopper, let's call her Kate as that is her name, rang Dell and explained she worked for a two person company and needed to buy two computers and something to link them so they could share a printer. After talking to two different sales people she was sold two PCs and a PowerEdge server.

Once the kit arrived, and Kate realised there was only one network slot and no cables, she called Dell to complain but got nowhere. Kate then phoned a friend who told her she didn't need the server but Dell refuse to give refunds to business customers.

Kate's friend Chris is currently chasing Dell for a full refund on the grounds that the goods were mis-sold under the Sale and Supply of Goods to Consumers Regulations 2003.

Chris told us: "I want to get a full refund, it's a bit of joke but these are nice, trusting people who are regretting their decision to trust Dell and ask them for advice."

More details on DigitalSpy here.

And thank you to Reg reader Chris Rowe for the original tip-off.®

Top 5 reasons to deploy VMware with Tegile

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.