Feeds

Dell's redundant server strategy: more details

Up sell? Up yours

Build a business case: developing custom apps

Earlier this week we passed on the story of a customer phoning Dell Computers and asking for something to link two PCs. Dell sold them a server and is currently refusing all requests for a refund. Dell says orders placed through its business channel are not eligible for return or refund.

We can now reveal that not only did Dell sell a server to someone who didn't know what a server was but they also sent a server with only one network slot and no cables. Additionally the kit was delivered when the office was closed and so was left with a nearby office.

The mystery shopper, let's call her Kate as that is her name, rang Dell and explained she worked for a two person company and needed to buy two computers and something to link them so they could share a printer. After talking to two different sales people she was sold two PCs and a PowerEdge server.

Once the kit arrived, and Kate realised there was only one network slot and no cables, she called Dell to complain but got nowhere. Kate then phoned a friend who told her she didn't need the server but Dell refuse to give refunds to business customers.

Kate's friend Chris is currently chasing Dell for a full refund on the grounds that the goods were mis-sold under the Sale and Supply of Goods to Consumers Regulations 2003.

Chris told us: "I want to get a full refund, it's a bit of joke but these are nice, trusting people who are regretting their decision to trust Dell and ask them for advice."

More details on DigitalSpy here.

And thank you to Reg reader Chris Rowe for the original tip-off.®

Build a business case: developing custom apps

More from The Register

next story
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Sonos AXES support for Apple's iOS4 and 5
Want to use your iThing? You can't - it's too old
Amazon says Hachette should lower ebook prices, pay authors more
Oh yeah ... and a 30% cut for Amazon to seal the deal
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
Chips are down at Broadcom: Thousands of workers laid off
Cellphone baseband device biz shuttered
Feel free to BONK on the TUBE, says Transport for London
Plus: Almost NOBODY uses pay-by-bonk on buses - Visa
Twitch rich as Google flicks $1bn hitch switch, claims snitch
Gameplay streaming biz and search king refuse to deny fresh gobble rumors
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.