Feeds

Wanadoo punter still without broadband

Other users victim of LLU migration too

Internet Security Threat Report 2014

A Wanadoo UK customer who has been left without broadband for more than seven weeks after his line was migrated to LLU has now complained to industry trade group ISPA.

The Manchester man (name withheld) was told he was being shunted to Wanadoo's local loop unbundling (LLU) platform in January. Ever since then, though, his broadband connection has been dead and the ISP has failed to stay in touch.

And despite promises by Wanadoo that the France Telecom-owned ISP is "fully equipped to deal with these [problems] and is working closely with BT Openreach to resolve any problems as soon as they are brought to our attention" he is still without broadband.

"Thought I would give you an update on the on going saga with Wanadoo," he told us. "Well, it's been seven weeks and a day and still no connection. Wanadoo again promised to call me back last Friday but still nothing. I have now contacted the ISPA with my complaint. I will see what happens."

Indeed, since El Reg first ran this story we've received a dozen or so emails pretty much saying the same thing. Such as this one: "My service fell over at the end of January as Wanadoo attempted LLU upgrade. Since then, I've made at least at least 40 calls and been on the phone for at least 20 hours being given conflicting stories by Wanadoo support, and having to constantly re-explain the issues to a huge variety of techies."

And this one: "Since Wanadoo tried to upgrade me to LLU in London in January I have received intermittent service. Promises made by tech support to call back have failed and vague promises of compensation have not materialised. Wanadoo has written to me to assure me that my problems have been escalated, yet there is no progress on diagnosing or solving the issues. There have been several failed call backs."

And this one: "My line got upgraded in mid December, from when I have had intermittent connection issues. Then over the past week I have had no service at all. I finally managed to get a line test from Wanadoo this week, and lo and behold there's a problem at the exchange."

Asked to comment, a spokeswoman for Wanadoo told us: "LLU is a new and complex technology and in common with other operators, we know that from time to time some faults will arise. We have already successfully migrated tens of thousands of customers to the new Wanadoo network and only a very small number of customers have experienced any problems.

"We deal with each case on an individual basis and therefore can not give you any further information to do with timing, but of course we are working to resolve any problems as quickly as we can," she said. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.