Feeds

Wanadoo punter still without broadband

Other users victim of LLU migration too

Top 5 reasons to deploy VMware with Tegile

A Wanadoo UK customer who has been left without broadband for more than seven weeks after his line was migrated to LLU has now complained to industry trade group ISPA.

The Manchester man (name withheld) was told he was being shunted to Wanadoo's local loop unbundling (LLU) platform in January. Ever since then, though, his broadband connection has been dead and the ISP has failed to stay in touch.

And despite promises by Wanadoo that the France Telecom-owned ISP is "fully equipped to deal with these [problems] and is working closely with BT Openreach to resolve any problems as soon as they are brought to our attention" he is still without broadband.

"Thought I would give you an update on the on going saga with Wanadoo," he told us. "Well, it's been seven weeks and a day and still no connection. Wanadoo again promised to call me back last Friday but still nothing. I have now contacted the ISPA with my complaint. I will see what happens."

Indeed, since El Reg first ran this story we've received a dozen or so emails pretty much saying the same thing. Such as this one: "My service fell over at the end of January as Wanadoo attempted LLU upgrade. Since then, I've made at least at least 40 calls and been on the phone for at least 20 hours being given conflicting stories by Wanadoo support, and having to constantly re-explain the issues to a huge variety of techies."

And this one: "Since Wanadoo tried to upgrade me to LLU in London in January I have received intermittent service. Promises made by tech support to call back have failed and vague promises of compensation have not materialised. Wanadoo has written to me to assure me that my problems have been escalated, yet there is no progress on diagnosing or solving the issues. There have been several failed call backs."

And this one: "My line got upgraded in mid December, from when I have had intermittent connection issues. Then over the past week I have had no service at all. I finally managed to get a line test from Wanadoo this week, and lo and behold there's a problem at the exchange."

Asked to comment, a spokeswoman for Wanadoo told us: "LLU is a new and complex technology and in common with other operators, we know that from time to time some faults will arise. We have already successfully migrated tens of thousands of customers to the new Wanadoo network and only a very small number of customers have experienced any problems.

"We deal with each case on an individual basis and therefore can not give you any further information to do with timing, but of course we are working to resolve any problems as quickly as we can," she said. ®

Remote control for virtualized desktops

More from The Register

next story
Mighty Blighty broadbanders beg: Let us lay cable in BT's, er, ducts
Complain to Ofcom that telco has 'effective monopoly'
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
prev story

Whitepapers

Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
Go beyond APM with real-time IT operations analytics
How IT operations teams can harness the wealth of wire data already flowing through their environment for real-time operational intelligence.
Why CIOs should rethink endpoint data protection in the age of mobility
Assessing trends in data protection, specifically with respect to mobile devices, BYOD, and remote employees.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?