Feeds

Wanadoo punter still without broadband

Other users victim of LLU migration too

Intelligent flash storage arrays

A Wanadoo UK customer who has been left without broadband for more than seven weeks after his line was migrated to LLU has now complained to industry trade group ISPA.

The Manchester man (name withheld) was told he was being shunted to Wanadoo's local loop unbundling (LLU) platform in January. Ever since then, though, his broadband connection has been dead and the ISP has failed to stay in touch.

And despite promises by Wanadoo that the France Telecom-owned ISP is "fully equipped to deal with these [problems] and is working closely with BT Openreach to resolve any problems as soon as they are brought to our attention" he is still without broadband.

"Thought I would give you an update on the on going saga with Wanadoo," he told us. "Well, it's been seven weeks and a day and still no connection. Wanadoo again promised to call me back last Friday but still nothing. I have now contacted the ISPA with my complaint. I will see what happens."

Indeed, since El Reg first ran this story we've received a dozen or so emails pretty much saying the same thing. Such as this one: "My service fell over at the end of January as Wanadoo attempted LLU upgrade. Since then, I've made at least at least 40 calls and been on the phone for at least 20 hours being given conflicting stories by Wanadoo support, and having to constantly re-explain the issues to a huge variety of techies."

And this one: "Since Wanadoo tried to upgrade me to LLU in London in January I have received intermittent service. Promises made by tech support to call back have failed and vague promises of compensation have not materialised. Wanadoo has written to me to assure me that my problems have been escalated, yet there is no progress on diagnosing or solving the issues. There have been several failed call backs."

And this one: "My line got upgraded in mid December, from when I have had intermittent connection issues. Then over the past week I have had no service at all. I finally managed to get a line test from Wanadoo this week, and lo and behold there's a problem at the exchange."

Asked to comment, a spokeswoman for Wanadoo told us: "LLU is a new and complex technology and in common with other operators, we know that from time to time some faults will arise. We have already successfully migrated tens of thousands of customers to the new Wanadoo network and only a very small number of customers have experienced any problems.

"We deal with each case on an individual basis and therefore can not give you any further information to do with timing, but of course we are working to resolve any problems as quickly as we can," she said. ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
Broadband sellers in the UK are UP TO no good, says Which?
Speedy network claims only apply to 10% of customers
Virgin Media struck dumb by NATIONWIDE packet loss balls-up
Turning it off and on again fixes glitch 12 HOURS LATER
Fujitsu CTO: We'll be 3D-printing tech execs in 15 years
Fleshy techie disses network neutrality, helmet-less motorcyclists
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
Ofcom tackles complaint over Premier League footie TV rights
Virgin Media: UK fans pay the most for the fewest matches
Yahoo! blames! MONSTER! email! OUTAGE! on! CUT! CABLE! bungle!
Weekend woe for BT as telco struggles to restore service
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.