Feeds

Number of premium rate complaints dip

Still work to do to combat scammers

3 Big data security analytics techniques

There's been a "significant fall" in the number of people complaining about being ripped off by dodgy premium rate services, according to the latest figures from industry-funded regulator ICSTIS.

ICSTIS received almost 27,000 complaints about premium rate services in 2005 - down 66 per cent compared to 2004. Much of this has been due to a drop in rogue dialler fraud as well as new safeguards that prevent cash being handed over to service providers for 30 days.

This delay in handing over revenues gives ICSTIS time to investigate any complaints and means that scammers are unable to get their hands on cash before making a run for it.

Giving a self-congratulatory pat on the back, ICSTIS boss George Kidd said: "As a result of the preventative action we've been taking, we've been able to deliver a much higher quality public service in our Contact Centre, divert some resources to proactive monitoring and enforcement work, and achieve significant cost savings.

"We know there's still work to be done to tackle those who deliberately set out to rip off the public. However, we're confident that our continued robust enforcement action, together with our greater collaboration with industry players and fellow regulators, will allow us to prevent consumer harm more effectively, better educate and inform the public, and enable market growth and diversity."

It's a far cry from a couple of years ago when MPs warned that unless the premium rate industry cleaned up its act it faced the threat of being put out of business. Unable to handle thousands of complaints from punters ripped off by fraudsters, Conservative MP Sir George Young described the regulator as being in "meltdown".

Speaking in 2004 he said: "On the current scam involving rogue diallers, the regulatory system seems to be in meltdown. Many have tried to complain to ICSTIS, but the line has been constantly engaged. The helpdesk is in meltdown because of a record volume of complaints."

According to the latest estimates, spending on premium rate services in the UK is now more than £1.5bn. ®

SANS - Survey on application security programs

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
EE & Vodafone will let you BONK on the TUBE – with Boris' blessing
Transport for London: You can pay, but don't touch
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
Google eyes business service in latest Fiber trials
Lucky Kansas City buggers to host yet another pilot program
Huawei exec: 'Word of mouth' will beat Apple and Samsung in Europe
World Mobile Telephone Factory No.3 won't fling the big bucks around just yet
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.