Feeds

BT spooks SMEs over mis-selling fears

Let's be careful out there

The Power of One Brief: Top reasons to choose HP BladeSystem

Six in ten small businesses (SMEs) have been the victim of telecoms mis-selling, according to BT, while four in ten small firms say they are badgered by dodgy operators every other day.

The UK's dominant fixed line telco says there's been a 13 per cent jump in attempted mis-selling over the last seven months making telecoms "the most commonly mis-sold business service in the UK".

BT business boss Bill Murphy said in a pre-prepared statement that "increasing numbers [of SMEs] find themselves falling victim to the underhand tactics of the less reputable firms in the telecoms market".

Unfortunately, no one from the monster telco was available for comment at the time of writing to add any more detail to these figures or to name and shame rogue operators. Neither did anyone at Ofcom return calls that might have shed some light on these seemingly worrying stats.

Critics maintain that BT's ongoing campaign against mis-selling is overplayed with rivals arguing that direct sales has helped increase competition and led to millions of end users saving billions of pounds by switching from the incumbent.

Yesterday, BT unveiled a free helpline to poach customers given the elbow by Cable & Wireless (C&W). Last week, C&W announced a major restructuring of its business that will see up to 3,000 jobs axed as the number of customers is cut from around 30,000 to just 3,000.

Now BT has jumped in and is offering what it describes as "those displaced businesses" a chance to call "a dedicated team of advisors...to help them manage the unexpected requirement to move to another communications company with the minimum of hassle and disruption". ®

Reducing security risks from open source software

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.