Feeds

Amazon.co.uk Xbox 360 order cancellations a 'mistake'

Demands £12 'sourcing fee' for some 360 games

The essential guide to IT transformation

Exclusive Amazon.co.uk today admitted that the cancellation of a raft of Xbox 360 'standard edition' orders had been a "mistake". The company told Reg Hardware it would contact all affected customers to re-instate their aborted orders.

However, the online giant has also courted controversy by demanding a "sourcing fee" for certain Xbox 360 games.

The cancellations affect the Xbox 360 that's bundled with a 20GB hard disk, wireless controller and other peripherals. Customers began receiving cancellation notices this week. They were provided with no clue as to why Amazon.co.uk could no longer supply the console.

"This item has now been cancelled from your order and we can confirm that you have not been charged for it," said a number of Amazon.co.uk emails seen by Reg Hardware. "Please accept our apologies for any disappointment or inconvenience caused."

The company today apologised again, this time for the cancellations, which a spokesman said had been issued in error.

"We fully intend to fulfill these orders," he said. The orders will be fulfilled by 31 March, as previously promised - we have always kept customers in the loop on ship dates, he added. The cancellations were a "mistake".

The spokesman stressed the supply problem is one the whole games industry is facing, not just Amazon.co.uk. The issues doesn't affect the Xbox 360 Core system, which lacks the 20GB HDD pack and the wireless controller, he said.

The supply issues appear to extend to software too. Amazon.co.uk has begun charging an extra £10-12 for certain Xbox 360 titles, including Call of Duty 2, Dead or Alive 4, Project Gotham Racing 3, Full Auto and Kameo: Elements of Power.

Other online retailers we checked with today do not appear to be levying the 'finder's fee', which a number of consumers claimed lifts the effective UK price even further above what US buyers pay for Xbox 360 games.

A £49.99 title now costs £61.99 from Amazon.co.uk, including the £12 sourcing fee. That's the equivalent of $108 - compared to the $59.99 Amazon.com is asking. ®

Boost IT visibility and business value

More from The Register

next story
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Apple's iWatch? They cannae do it ... they don't have the POWER
Analyst predicts fanbois will have to wait until next year
AMD unveils 'single purpose' graphics card for PC gamers and NO ONE else
Chip maker claims the Radeon R9 285 is 'best in its class'
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Apple to build WORLD'S BIGGEST iStore in Dubai
It's not the size of your shiny-shiny...
Just in case? Unverified 'supersize me' iPhone 6 pics in sneak leak peek
Is bigger necessarily better for the fruity firm's flagship phone?
Steve Jobs had BETTER BALLS than Atari, says Apple mouse designer
Xerox? Pff, not even in the same league as His Jobsiness
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
5 things you didn’t know about cloud backup
IT departments are embracing cloud backup, but there’s a lot you need to know before choosing a service provider. Learn all the critical things you need to know.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?