Feeds

Ex-MP takes legal action against Bulldog

Dispute over broadband service

Next gen security for virtualised datacentres

A former Conservative MP is taking legal action against Bulldog Communications "as a last resort", following a dispute with the company.

Phillip Oppenheim, a former Minister in John Major's Government and now owner of the Cubana Cafe & Restaurant in London, agreed to switch to Bulldog's broadband service last July. But when he experienced problems getting hold of the ISP's customer service hotline he changed his mind and tried to cancel the order, which he says he was entitled to do.

But despite phoning and emailing the company to try and stop the order going through, Mr Oppenheim's line was eventually transferred to Bulldog. He maintains that once switched to Bulldog, he was unable to connect to its high speed internet service and was left without a broadband connection.

As a result, he was forced to disconnect from the service and have his BT line reinstated.

He was eventually reconnected to BT in the middle of August, but didn't regain a broadband connection until the end of the month.

In his witness statement seen by The Register, Mr Oppenheim says he tried to take up his complaint directly with Bulldog but this was not resolved satisfactorily.

He also lodged a complaint with telecoms regulator Ofcom and tried to involve the CISAS, the telecoms arbitration service, but says Bulldog failed to respond to this request in time.

As a result, he has taken the matter to the small claims court in a bid to seek redress.

Bulldog said it would not comment directly on the case, but said it would be defending Mr Oppenheim's claim.

"This matter is currently subject to Court proceedings," it said. "However, the only issue which is in dispute before the Court will be the level of compensation to which Mr Oppenheim should be entitled. It is our policy to deal with claims by negotiation where all parties are being reasonable. Mr Oppenheim's claim arose out of particular facts in July 2005. Bulldog has since fully addressed these issues," it said. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
Google has spaffed more cash on lobbying this year than Big Cable
Don't worry, it'll be cheaper when they use drones
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?