Feeds

SAP goes hostal with CRM

About time

Choosing a cloud hosting partner with confidence

After taunting customers for months, SAP has finally dished out its take on CRM as an online, hosted service.

The SAP CRM On-Demand Solution will go up against market darling salesforce.com and, now part of the borg, Siebel CRM OnDemand. SAP meant to push this service out the door months earlier and still hasn't delivered a finished product.

At the moment, you can only buy the sales module for $75 per month per user - that's $10 over salesforce.com. A marketing module should arrive next quarter, and a service module in the third quarter. SAP expects the per month per user cost to head toward $125, as you pick up more of the modules.

It's hard to imagine too many customers flocking to SAP's product when rivals are already offering the complete service.

"Based on salesforce.com’s focus on the small and medium sized business (SMB) segment, customers also running SAP back-end systems are a minority," AMR Research analyst Robert Bois said in a note to clients."That being said, salesforce.com has enjoyed some good success recently in moving into larger enterprises where SAP sits on the back end.

"In almost every case, these customers should stick with salesforce.com until SAP has further fleshed out the complete CRM offering. Today, salesforce.com has a much more elegant user interface, broader full-suite CRM functionality, and better customization and administrative tools."

SAP, however, disagrees with such tentative statements, declaring that it has changed the face of CRM as a service forever.

"The SAP CRM on-demand solution, a hosted, web-based solution built on the mySAP CRM platform, can help jump-start your CRM project," the company said on its website. "You can deploy the solution that best meets divisional needs - and move seamlessly to mySAP CRM as your needs evolve, without costly downtime, rework, and loss of data."

SAP has picked IBM as its hosting partner.

More information on the new service is available here. ®

Internet Security Threat Report 2014

More from The Register

next story
Preview redux: Microsoft ships new Windows 10 build with 7,000 changes
Latest bleeding-edge bits borrow Action Center from Windows Phone
Google opens Inbox – email for people too thick to handle email
Print this article out and give it to someone tech-y if you get stuck
Microsoft promises Windows 10 will mean two-factor auth for all
Sneak peek at security features Redmond's baking into new OS
UNIX greybeards threaten Debian fork over systemd plan
'Veteran Unix Admins' fear desktop emphasis is betraying open source
Google+ goes TITSUP. But WHO knew? How long? Anyone ... Hello ...
Wobbly Gmail, Contacts, Calendar on the other hand ...
DEATH by PowerPoint: Microsoft warns of 0-day attack hidden in slides
Might put out patch in update, might chuck it out sooner
Redmond top man Satya Nadella: 'Microsoft LOVES Linux'
Open-source 'love' fairly runneth over at cloud event
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.