Feeds

SAP goes hostal with CRM

About time

Security for virtualized datacentres

After taunting customers for months, SAP has finally dished out its take on CRM as an online, hosted service.

The SAP CRM On-Demand Solution will go up against market darling salesforce.com and, now part of the borg, Siebel CRM OnDemand. SAP meant to push this service out the door months earlier and still hasn't delivered a finished product.

At the moment, you can only buy the sales module for $75 per month per user - that's $10 over salesforce.com. A marketing module should arrive next quarter, and a service module in the third quarter. SAP expects the per month per user cost to head toward $125, as you pick up more of the modules.

It's hard to imagine too many customers flocking to SAP's product when rivals are already offering the complete service.

"Based on salesforce.com’s focus on the small and medium sized business (SMB) segment, customers also running SAP back-end systems are a minority," AMR Research analyst Robert Bois said in a note to clients."That being said, salesforce.com has enjoyed some good success recently in moving into larger enterprises where SAP sits on the back end.

"In almost every case, these customers should stick with salesforce.com until SAP has further fleshed out the complete CRM offering. Today, salesforce.com has a much more elegant user interface, broader full-suite CRM functionality, and better customization and administrative tools."

SAP, however, disagrees with such tentative statements, declaring that it has changed the face of CRM as a service forever.

"The SAP CRM on-demand solution, a hosted, web-based solution built on the mySAP CRM platform, can help jump-start your CRM project," the company said on its website. "You can deploy the solution that best meets divisional needs - and move seamlessly to mySAP CRM as your needs evolve, without costly downtime, rework, and loss of data."

SAP has picked IBM as its hosting partner.

More information on the new service is available here. ®

Internet Security Threat Report 2014

More from The Register

next story
ONE MILLION people already running Windows 10
A third of them are doing it in VMs, but early feedback focuses on frippery
Netscape Navigator - the browser that started it all - turns 20
It was 20 years ago today, Marc Andreeesen taught the band to play
Sway: Microsoft's new Office app doesn't have an Undo function
Content aggregation, meet the workplace ... oh
Sign off my IT project or I’ll PHONE your MUM
Honestly, it’s a piece of piss
Do Moan! MONSTER 6-day EMAIL OUTAGE hits Domain Monster
Customers freaked out by frightful service
Return of the Jedi – Apache reclaims web server crown
.london, .hamburg and .公司 - that's .com in Chinese - storm the web server charts
NetWare sales revive in China thanks to that man Snowden
If it ain't Microsoft, it's in fashion behind the Great Firewall
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.