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Providing a secure and efficient Helpdesk

Chris Bell of WildPackets dropped me some feeedback a day or so back:

"Here is a challenge. At WildPackets we have spent the last 16 years designing and developing tools to help network engineers isolate problems in application flows. How could you use real-time data from OSI layers 2-7 to improve what you do and gain a head-start on your competition? "Until I spoke to David, it had never occurred to me that our tools might be used by application developers to enhance user experience..."

" - it is much more usual for our tools to be deployed to get to the bottom of application problems once they have already been deployed. "That said, APDEX provides a standardised way of measuring user experience of networked applications (something that has probably been missing for far too long), so it seems logical for developers to pick this up and run with it...

"As for our Developers Network, there are certainly plans afoot to broaden the reach and open the community up to more generalist developers, so please keep at least half an ear out for upcoming news."

Thanks, Chris

Providing a secure and efficient Helpdesk

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