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IBM and BMC team up in service management push

Remedy of IT woes?

Providing a secure and efficient Helpdesk

Two of the four major players in enterprise management are teaming up to make it easier for their mutual customers to match IT resources to business needs, so-called IT service management.

Building on a existing relationship between IBM Global Services and BMC Software, IBM will integrate its change and configuration management database with the BMC Remedy Help Desk and the BMC Magic Service Desk Suite for enterprises and small to medium-sized businesses. Similarly, the BMC Atrium Configuration Management Database will be furnished with interfaces that will allow it to plug into IBM Tivoli's enterprise software suite. Future integration of IT Service Management offerings from BMC Software and IBM Tivoli will be based on the IGS Infrastructure Resource Management (IRM) Accelerator, a framework for automating service-related business processes in software applications.

"This announcement builds upon BMC's Incident and Problem Management solutions, developed to help companies move beyond traditional IT management and manage their business critical services from both an IT and business perspective," explained Lori Cook, vice president of global services, channels, and emerging markets at BMC Software.

IBM Tivoli competes with BMC Software, HP OpenView and CA in the highly competitive enterprise management market. By teaming up, BMC and IBM Tivoli hope to boost their respective sales against their two competitors in the area of IT service management, while still competing head-to-head on enterprise suite sales. ®

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