Feeds

MPs hit out at Tax Credit Scheme

IT system at the 'root' of the problem

Secure remote control for conventional and virtual desktops

A new House of Commons Public Administration Committee report heaps further criticism on the much maligned Tax Credit Scheme.

This report follows the one published by the Parliamentary Commissioner for Administration in June last year, which was critical of the administrative practices, which "marred" an otherwise well-intentioned government scheme.

MPs were critical of a number of aspects of the scheme, but reserved their main comments for the IT system. The delivery of the tax credits system was designed to be wholly IT-based, but over-reliance on technology and software errors were believed to be at the heart of the problems. They were "concerned that the IT system which is supposed to enable an efficient delivery of the scheme has in fact been a root cause"."

The report also notes that the fully automated nature of the IT system, meant that HM Revenue and Customs was "unable to respond effectively" when problems occurred, nor was it sufficiently flexible to "take proper account of the particular needs of individual customers"."

Not only was the system "creating some of the problems", which led to a high level of criticism and complaints about the scheme, it was also "acting as a barrier to resolving them quickly".

Both reports said there could be no quick fixes in resolving the problems, but making changes cannot be done without risking the stability of the IT system. One potential solution suggested by the Parliamentary Commissioner for Administration, that a pause between the notification of an overpayment and its recovery, could not be introduced "until some time next year" to ensure all the functionality was included and the system remained stable.

The report also noted that a more detailed examination of some of the IT issues was not possible, following the £71.25m compensation settlement between HM Revenue and Customs and EDS, the company responsible for implementing the system in November 2005. The settlement included requirements for "significant confidentiality" that restrict the HMRC chairman from giving full answers to the committee.

The report concludes by suggesting that the design of future government IT-enabled schemes must be given "careful consideration" and that the "needs of the customer" are "paramount" rather than the "limitations of the technology".

Read the report here

Copyright © eGov monitor Weekly

eGov monitor Weekly is a free e-newsletter covering developments in UK eGovernment and public sector IT over the last seven days. To register go here.

New hybrid storage solutions

More from The Register

next story
Hey, Scots. Microsoft's Bing thinks you'll vote NO to independence
World's top Google-finding website calls it for the UK
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
OECD lashes out at tax avoiding globocorps' location-flipping antics
You hear that, Amazon, Google, Microsoft et al?
prev story

Whitepapers

Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security and trust: The backbone of doing business over the internet
Explores the current state of website security and the contributions Symantec is making to help organizations protect critical data and build trust with customers.