Feeds

Norway accuses iTunes of consumer-rights violations

Consumer Council complains

3 Big data security analytics techniques

The Consumer Council of Norway (CCN) has accused Apple's iTunes Music Store operation of violating the country's Marketing Control Act, and it has asked Norway's consumer ombudsman to intervene on behalf of digital music buyers.

It also asked the ombudsman to investigate three other download services.

The CCN reckons ITMS and other such services fall foul of the law in a number of key areas. For starters, it believes many of the terms and conditions the store imposes on buyers are unreasonable in that they strongly favour ITMS over the consumer. For example, ITMS can change the Ts&Cs governing music after it has been purchased. That, the CCN said, is "a violation of basic principles of consumer contract law".

So too, said the CCN, is the way consumers are prevented from claiming damages if iTunes should create a breach of security that that could be exploited by hackers or malware - a problem highlighted by the recent Sony BMG DRM incident.

Consumers are forced to play downloaded music on an iPod - attempts to use other portable players require the removal of a song's DRM protection, a process banned by the Ts&Cs. The CCN reckons this runs contrary to copyright law's fair use provision.

ITMS, in particular, stipulates its European operation is governed by English law. CCN said that since the Norwegian store is only open to Norwegian buyers, it should be governed by Norwegian law. That it doesn't is a violation of Norway's Marketing Control Act, the CCN claimed.

Some or all of these alleged violations are also made by other digital music services, the CCN claimed, including MSN.no, Prefueled.com and CDON.com.

The CCN said it had been motivated by fears that digital content distributors, driven by the desire to defeat piracy, are eroding consumer rights. It's a claim that has also been made by the UK's National Consumer Council. It has asked the British government to update consumer-protection law to prevent this erosion. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.