Feeds

Norway accuses iTunes of consumer-rights violations

Consumer Council complains

Top three mobile application threats

The Consumer Council of Norway (CCN) has accused Apple's iTunes Music Store operation of violating the country's Marketing Control Act, and it has asked Norway's consumer ombudsman to intervene on behalf of digital music buyers.

It also asked the ombudsman to investigate three other download services.

The CCN reckons ITMS and other such services fall foul of the law in a number of key areas. For starters, it believes many of the terms and conditions the store imposes on buyers are unreasonable in that they strongly favour ITMS over the consumer. For example, ITMS can change the Ts&Cs governing music after it has been purchased. That, the CCN said, is "a violation of basic principles of consumer contract law".

So too, said the CCN, is the way consumers are prevented from claiming damages if iTunes should create a breach of security that that could be exploited by hackers or malware - a problem highlighted by the recent Sony BMG DRM incident.

Consumers are forced to play downloaded music on an iPod - attempts to use other portable players require the removal of a song's DRM protection, a process banned by the Ts&Cs. The CCN reckons this runs contrary to copyright law's fair use provision.

ITMS, in particular, stipulates its European operation is governed by English law. CCN said that since the Norwegian store is only open to Norwegian buyers, it should be governed by Norwegian law. That it doesn't is a violation of Norway's Marketing Control Act, the CCN claimed.

Some or all of these alleged violations are also made by other digital music services, the CCN claimed, including MSN.no, Prefueled.com and CDON.com.

The CCN said it had been motivated by fears that digital content distributors, driven by the desire to defeat piracy, are eroding consumer rights. It's a claim that has also been made by the UK's National Consumer Council. It has asked the British government to update consumer-protection law to prevent this erosion. ®

Build a business case: developing custom apps

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
Amazon Reveals One Weird Trick: A Loss On Almost $20bn In Sales
Investors really hate it: Share price plunge as growth SLOWS in key AWS division
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.