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BT's VoIP service goes titsup

Wot? No dial tone?

Internet Security Threat Report 2014

BT is keeping its fingers crossed that its Broadband Voice VoIP service is working again after its went titsup earlier this week.

Thousands of BT punters have struggled with the service since last week when the broadband telephony service started to drop calls after around three minutes.

Problems got worse at the weekend when users found the service was completely dead and they were unable to get a dial tone.

A spokesman for the UK telco giant was unable to say how many of its 22,000 Broadband Voice punters had been hit by the glitch, but admitted that it would be in the "thousands".

He denied BT's VoIP service had been floored by increased demand and instead blamed the snafu on a "platform problem". A patch was put in place on Tuesday which should have resolved the issue although it's possible users might still be facing problems.

Asked whether this was an embarrassment to BT, a spokesman for the UK's dominant telco told us: "It's just one of those things." ®

Internet Security Threat Report 2014

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