Feeds

BT's VoIP service goes titsup

Wot? No dial tone?

Next gen security for virtualised datacentres

BT is keeping its fingers crossed that its Broadband Voice VoIP service is working again after its went titsup earlier this week.

Thousands of BT punters have struggled with the service since last week when the broadband telephony service started to drop calls after around three minutes.

Problems got worse at the weekend when users found the service was completely dead and they were unable to get a dial tone.

A spokesman for the UK telco giant was unable to say how many of its 22,000 Broadband Voice punters had been hit by the glitch, but admitted that it would be in the "thousands".

He denied BT's VoIP service had been floored by increased demand and instead blamed the snafu on a "platform problem". A patch was put in place on Tuesday which should have resolved the issue although it's possible users might still be facing problems.

Asked whether this was an embarrassment to BT, a spokesman for the UK's dominant telco told us: "It's just one of those things." ®

The essential guide to IT transformation

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.