Feeds

Civil service mulls move to India

Leaked plans suggest Welsh salaries are too high

Choosing a cloud hosting partner with confidence

British social benefits claimants may soon have their telephone enquiries handled by call centres in India, according to The Guardian.

Reporting on the contents of a document leaked from the government Department of Work and Pensions to the Public and Commercial Services Union, the paper said the government was in talks with companies including Siemens Business Services to do the outsourcing.

The report claimed John Hutton, secretary of state, was under pressure to contract government services to offshore locations in order to make £1bn of savings demanded by the Treasury.

The plans were "advanced" said union boss Mark Serwotka. He noted that calls to the DWP were already taken by a call-centre in Pembroke Dock, Wales.

There would there be no technical challenge in moving the work overseas, he said. But the union had not been consulted.

"It shows that plans to offshore work are well advanced and proves there are no no-go areas for the government in trying to achieve its efficiency targets, reduce costs and cut jobs."

A DWP spokeswoman said there were no plans to move any of its services overseas. But providers of some services, such as IT, might provide services from offshore locations and whether they did so was their own business.®

Intelligent flash storage arrays

More from The Register

next story
WHY did Sunday Mirror stoop to slurping selfies for smut sting?
Tabloid splashes, MP resigns - but there's a BIG copyright issue here
Spies, avert eyes! Tim Berners-Lee demands a UK digital bill of rights
Lobbies tetchy MPs 'to end indiscriminate online surveillance'
Scrapping the Human Rights Act: What about privacy and freedom of expression?
Justice minister's attack to destroy ability to challenge state
Inequality increasing? BOLLOCKS! You heard me: 'Screw the 1%'
There's morality and then there's economics ...
Google hits back at 'Dear Rupert' over search dominance claims
Choc Factory sniffs: 'We're not pirate-lovers - also, you publish The Sun'
EU to accuse Ireland of giving Apple an overly peachy tax deal – report
Probe expected to say single-digit rate was unlawful
While you queued for an iPhone 6, Apple's Cook sold shares worth $35m
Right before the stock took a 3.8% dive amid bent and broken mobe drama
prev story

Whitepapers

A strategic approach to identity relationship management
ForgeRock commissioned Forrester to evaluate companies’ IAM practices and requirements when it comes to customer-facing scenarios versus employee-facing ones.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.