Feeds

Civil service mulls move to India

Leaked plans suggest Welsh salaries are too high

3 Big data security analytics techniques

British social benefits claimants may soon have their telephone enquiries handled by call centres in India, according to The Guardian.

Reporting on the contents of a document leaked from the government Department of Work and Pensions to the Public and Commercial Services Union, the paper said the government was in talks with companies including Siemens Business Services to do the outsourcing.

The report claimed John Hutton, secretary of state, was under pressure to contract government services to offshore locations in order to make £1bn of savings demanded by the Treasury.

The plans were "advanced" said union boss Mark Serwotka. He noted that calls to the DWP were already taken by a call-centre in Pembroke Dock, Wales.

There would there be no technical challenge in moving the work overseas, he said. But the union had not been consulted.

"It shows that plans to offshore work are well advanced and proves there are no no-go areas for the government in trying to achieve its efficiency targets, reduce costs and cut jobs."

A DWP spokeswoman said there were no plans to move any of its services overseas. But providers of some services, such as IT, might provide services from offshore locations and whether they did so was their own business.®

High performance access to file storage

More from The Register

next story
Putin tells Snowden: Russia conducts no US-style mass surveillance
Gov't is too broke for that, Russian prez says
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
One year on: diplomatic fail as Chinese APT gangs get back to work
Mandiant says past 12 months shows Beijing won't call off its hackers
Whoever you vote for, Google gets in
Report uncovers giant octopus squid of lobbying influence
Lavabit loses contempt of court appeal over protecting Snowden, customers
Judges rule complaints about government power are too little, too late
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Don't let no-hire pact suit witnesses call Steve Jobs a bullyboy, plead Apple and Google
'Irrelevant' character evidence should be excluded – lawyers
EFF: Feds plan to put 52 MILLION FACES into recognition database
System would identify faces as part of biometrics collection
Ex-Tony Blair adviser is new top boss at UK spy-hive GCHQ
Robert Hannigan to replace Sir Iain Lobban in the autumn
Banks slap Olympus with £160 MEEELLION lawsuit
Scandal hit camera maker just can't shake off its past
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.