Feeds

'Robot agents' to help settle disputes

Letsarbitrate Letsarbitrate Letsarbitrate

Secure remote control for conventional and virtual desktops

A new system which provides fast online arbitration, mediation and conciliation services to help organisations quickly resolve disputes has been launched.

The e-Dispute system, which has already been successfully piloted at the European Court of Arbitration and the Emilia-Romagna Chamber of Commerce in Italy, is now being trialed at a number of hospitals in the UK where it is being used to assist with claim resolution.

Using e-Dispute, claimants and respondents can put their case before an independent online arbitrator (or "robot agent") who having reviewed the case will then set up a meeting between the two parties via chatrooms and video conferencing, at which possible binding settlements can be reached. Arbitration is a well-established alternative to contentious courtroom litigation for the resolution of commercial disputes. In general, it is quicker, simpler and incurs lower costs without disadvantaging the parties. The idea behind having an online arbitration system is that as well as being relatively inexpensive it allows organisations involved in international disputes to find a neutral venue in which to air their problems.

"Robot agents digest all the information and make proposals to the parties. Once the arbitrator is agreed upon, the robot agent finds a suitable meeting date for everybody," said Jacques Gouimenou, managing director of Tiga Technologies, the company behind e-Dispute, speaking with ElectricNews.Net. "Our system reduces delays and costs. It is also very secure."

The current version of e-Dispute includes a number of online collaboration tools including video, audio, live-chat, e-forum, text and transcript capabilities with full case management, fact assessment, analysis, and weighted issue/interesting variables.

Support for the online arbitration system originally came from the European Commission's eTEN Programme which offers funding for the development and deployment of e-services. However, Tiga Technologies is now looking to gain additional funds in order to further develop the product.

"We are now looking for €1.5 to €2 million investment to set up a company dedicated to the promotion and commercialisation of the e-Dispute system," said Gouimenou. "There is a huge market for e-Dispute and we want to maximise our chances with professionals."

Copyright © 2006, ENN

Secure remote control for conventional and virtual desktops

More from The Register

next story
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
Israeli spies rebel over mass-snooping on innocent Palestinians
'Disciplinary treatment will be sharp and clear' vow spy-chiefs
Apple CEO Tim Cook: TV is TERRIBLE and stuck in the 1970s
The iKing thinks telly is far too fiddly and ugly – basically, iTunes
Huawei ditches new Windows Phone mobe plans, blames poor sales
Giganto mobe firm slams door shut on Microsoft. OH DEAR
Phones 4u website DIES as wounded mobe retailer struggles to stay above water
Founder blames 'ruthless network partners' for implosion
Found inside ISIS terror chap's laptop: CELINE DION tunes
REPORT: Stash of terrorist material found in Syria Dell box
Show us your Five-Eyes SECRETS says Privacy International
Refusal to disclose GCHQ canteen menus and prices triggers Euro Human Rights Court action
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Providing a secure and efficient Helpdesk
A single remote control platform for user support is be key to providing an efficient helpdesk. Retain full control over the way in which screen and keystroke data is transmitted.