Feeds

Salesforce suffers gridlock as database collapses

On demand complaining

Secure remote control for conventional and virtual desktops

Salesforce.com rushed Wednesday to assure customers that all is well with its online CRM service one day after a severe outage infuriated customers.

Salesforce watched as one of its four data hubs collapsed on two occasions Tuesday, leaving customers with "intermittent" access to their information. By the late afternoon, access to all information had been restored. Such an outage is the last thing a company tempting customers with a new business model needs for its reputation.

The main cause of the failure appears to be a database cluster crash. We're not pointing any fingers, but you might want to read this press release.

The outage rattled customers and investors alike with Salesforce shares dipping as much as 5 per cent on the day before making a recovery. One financial analyst expressed his concerns over the ordeal in a research note.

"We are told the outage impacted a majority of customers, as well as restricting the company's own access to the system. Customers were completely unable to log in and use the system to access customer data," wrote First Albany Capital analyst Mark Murphy. "We are aware of multiple customers that are quite displeased with the outage. We believe this is the most severe and widespread outage Salesforce.com has experienced. It would not surprise us if Salesforce.com's competitors get hold of this news and try to use it to their advantage."

On demand. Nothing on. What's the difference. ®

Boost IT visibility and business value

More from The Register

next story
'Stop dissing Google or quit': OK, I quit, says Code Club co-founder
And now a message from our sponsors: 'STFU or else'
Why has the web gone to hell? Market chaos and HUMAN NATURE
Tim Berners-Lee isn't happy, but we should be
Microsoft boots 1,500 dodgy apps from the Windows Store
DEVELOPERS! DEVELOPERS! DEVELOPERS! Naughty, misleading developers!
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Apple promises to lift Curse of the Drained iPhone 5 Battery
Have you tried turning it off and...? Never mind, here's a replacement
Uber, Lyft and cutting corners: The true face of the Sharing Economy
Casual labour and tired ideas = not really web-tastic
Linux turns 23 and Linus Torvalds celebrates as only he can
No, not with swearing, but by controlling the release cycle
prev story

Whitepapers

Top 10 endpoint backup mistakes
Avoid the ten endpoint backup mistakes to ensure that your critical corporate data is protected and end user productivity is improved.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Backing up distributed data
Eliminating the redundant use of bandwidth and storage capacity and application consolidation in the modern data center.
The essential guide to IT transformation
ServiceNow discusses three IT transformations that can help CIOs automate IT services to transform IT and the enterprise
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.