Feeds

Salesforce suffers gridlock as database collapses

On demand complaining

Top 5 reasons to deploy VMware with Tegile

Salesforce.com rushed Wednesday to assure customers that all is well with its online CRM service one day after a severe outage infuriated customers.

Salesforce watched as one of its four data hubs collapsed on two occasions Tuesday, leaving customers with "intermittent" access to their information. By the late afternoon, access to all information had been restored. Such an outage is the last thing a company tempting customers with a new business model needs for its reputation.

The main cause of the failure appears to be a database cluster crash. We're not pointing any fingers, but you might want to read this press release.

The outage rattled customers and investors alike with Salesforce shares dipping as much as 5 per cent on the day before making a recovery. One financial analyst expressed his concerns over the ordeal in a research note.

"We are told the outage impacted a majority of customers, as well as restricting the company's own access to the system. Customers were completely unable to log in and use the system to access customer data," wrote First Albany Capital analyst Mark Murphy. "We are aware of multiple customers that are quite displeased with the outage. We believe this is the most severe and widespread outage Salesforce.com has experienced. It would not surprise us if Salesforce.com's competitors get hold of this news and try to use it to their advantage."

On demand. Nothing on. What's the difference. ®

Secure remote control for conventional and virtual desktops

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Getting started with customer-focused identity management
Learn why identity is a fundamental requirement to digital growth, and how without it there is no way to identify and engage customers in a meaningful way.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Getting ahead of the compliance curve
Learn about new services that make it easy to discover and manage certificates across the enterprise and how to get ahead of the compliance curve.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.