Feeds

Salesforce suffers gridlock as database collapses

On demand complaining

Internet Security Threat Report 2014

Salesforce.com rushed Wednesday to assure customers that all is well with its online CRM service one day after a severe outage infuriated customers.

Salesforce watched as one of its four data hubs collapsed on two occasions Tuesday, leaving customers with "intermittent" access to their information. By the late afternoon, access to all information had been restored. Such an outage is the last thing a company tempting customers with a new business model needs for its reputation.

The main cause of the failure appears to be a database cluster crash. We're not pointing any fingers, but you might want to read this press release.

The outage rattled customers and investors alike with Salesforce shares dipping as much as 5 per cent on the day before making a recovery. One financial analyst expressed his concerns over the ordeal in a research note.

"We are told the outage impacted a majority of customers, as well as restricting the company's own access to the system. Customers were completely unable to log in and use the system to access customer data," wrote First Albany Capital analyst Mark Murphy. "We are aware of multiple customers that are quite displeased with the outage. We believe this is the most severe and widespread outage Salesforce.com has experienced. It would not surprise us if Salesforce.com's competitors get hold of this news and try to use it to their advantage."

On demand. Nothing on. What's the difference. ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Be real, Apple: In-app goodie grab games AREN'T FREE – EU
Cupertino stands down after Euro legal threats
Download alert: Nearly ALL top 100 Android, iOS paid apps hacked
Attack of the Clones? Yeah, but much, much scarier – report
You stupid BRICK! PCs running Avast AV can't handle Windows fixes
Fix issued, fingers pointed, forums in flames
Microsoft: Your Linux Docker containers are now OURS to command
New tool lets admins wrangle Linux apps from Windows
Facebook, working on Facebook at Work, works on Facebook. At Work
You don't want your cat or drunk pics at the office
Soz, web devs: Google snatches its Wallet off the table
Killing off web service in 3 months... but app-happy bonkers are fine
First in line to order a Nexus 6? AT&T has a BRICK for you
Black Screen of Death plagues early Google-mobe batch
prev story

Whitepapers

Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
10 threats to successful enterprise endpoint backup
10 threats to a successful backup including issues with BYOD, slow backups and ineffective security.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Protecting users from Firesheep and other Sidejacking attacks with SSL
Discussing the vulnerabilities inherent in Wi-Fi networks, and how using TLS/SSL for your entire site will assure security.