Feeds

'Crazy Frog' firm fined £40k

Punters misled

SANS - Survey on application security programs

One of the firms behind the "Crazy Frog" ringtone service has been fined £40,000 because for misleading punters about the real cost of the service.

Service provider mBlox was also ordered to refund all 338 people who complained to premium rate services (PRS) regulator ICSTIS. They had thought that when they bought the ringtone it was a one-off payment for a single download and were unaware that they were, in fact, signing up to an expensive premium rate subscription service.

Both mBlox and Crazy Frog's content provider Jamba! attended a hearing but under ICSTIS' rules, the regulator only has jurisdiction over service providers and not content providers.

In the end the panel overseeing the hearing found that the promotions required "a lot of interpretation, application and patience from consumers" to figure out what they were signing up to.

"A great deal of thought had gone into producing the advertisements but, in contrast, little time appeared to have been spent on the terms and conditions," said the regulator in a statement.

ICSTIS Director George Kidd said: "The Hearing Panel has made clear that consumers should not be made to work to find out what any premium rate service involves or costs.

"Although the Panel found that there was no fraudulent or malicious intent behind the service, the companies concerned showed a careless disregard and unprofessional attitude to consumers in failing to be clear on the exact nature of the service."

In a statement mBlox has said it "fully accepts ICSTIS' adjudication on the appropriateness of the Crazy Frog promotion" but believes the rules that govern the premium rate industry should change and is considering requesting a judicial review of the interpretation of the ICSTIS code "that has held mBlox responsible for the action of a third party such as Jamba!". ®

High performance access to file storage

More from The Register

next story
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Designing a defence for mobile apps
In this whitepaper learn the various considerations for defending mobile applications; from the mobile application architecture itself to the myriad testing technologies needed to properly assess mobile applications risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.