Feeds

BT's 'reputation damaged' by India outsourcing deal

CWU says it's 'angry and disappointed'

Designing a Defense for Mobile Applications

BT's decision to export some 900 jobs to India has damaged the British company's reputation, according to the Communications Workers Union (CWU).

Last week BT awarded a major broadband tech support contract to Indian outsourcing outfit HCL after ClientLogic, which had manned BT's broadband technical helpdesk for all consumer and business customers for the last five years, failed to win a competitive tender for the contract.

As a result some 900 jobs in the UK are at risk by the telco's decision to migrate the work overseas.

The CWU condemned the move as "a distressing and depressing piece of news for the 900 staff employed with Clientlogic...on the Broadband Technical Helpdesk".

In a letter to BT Retail chief exec Ian Livingston, CWU deputy general Jeannie Drake secretary wrote: "I wish to express the anger and disappointment of the CWU at the circumstances surrounding the BT decision to change its outsourcer agreement from Clientlogic to HCL.

"That the work is to be transferred to HCL sites in India provides the opportunity to deny the staff any protection under the TUPE regulations, has given the CWU little or no time to deal with the consequences of BT's decision, leaves hundreds facing the prospect of redundancy and with the company, in my view, having suffered reputational damage."

Drake also warned that there is growing discontent among union members who have expressed "serious concerns" concerning "management style, unilateral action on annual leave, levels of permanent resourcing and the company's general commitment to its employees in the Retail operations in the UK".

"Many CWU members want to take some form of industrial action in order to express a deep unhappiness about events within [BT] Retail," she said, adding that relations between BT and the CWU were "reaching a very serious situation" that could damage industrial relations.

A spokesman for BT told us: "We are engaged in constructive discussions with the CWU and we are confident that we will reach agreement on the issues they have raised.

"BT now has 34 contact centres - 32 of which are in the UK. We have invested £105m making these UK centres cutting edge facilities against our investment of just £3m at our two Indian contact centres. This speaks volumes for BT's continued investment in the UK," he said. ®

The smart choice: opportunity from uncertainty

More from The Register

next story
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Airbus promises Wi-Fi – yay – and 3D movies (meh) in new A330
If the person in front reclines their seat, this could get interesting
UK Parliament rubber-stamps EMERGENCY data grab 'n' keep bill
Just 49 MPs oppose Drip's rushed timetable
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
Samsung threatens to cut ties with supplier over child labour allegations
Vows to uphold 'zero tolerance' policy on underage workers
Dude, you're getting a Dell – with BITCOIN: IT giant slurps cryptocash
1. Buy PC with Bitcoin. 2. Mine more coins. 3. Goto step 1
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.