Feeds

BT's 'reputation damaged' by India outsourcing deal

CWU says it's 'angry and disappointed'

The essential guide to IT transformation

BT's decision to export some 900 jobs to India has damaged the British company's reputation, according to the Communications Workers Union (CWU).

Last week BT awarded a major broadband tech support contract to Indian outsourcing outfit HCL after ClientLogic, which had manned BT's broadband technical helpdesk for all consumer and business customers for the last five years, failed to win a competitive tender for the contract.

As a result some 900 jobs in the UK are at risk by the telco's decision to migrate the work overseas.

The CWU condemned the move as "a distressing and depressing piece of news for the 900 staff employed with Clientlogic...on the Broadband Technical Helpdesk".

In a letter to BT Retail chief exec Ian Livingston, CWU deputy general Jeannie Drake secretary wrote: "I wish to express the anger and disappointment of the CWU at the circumstances surrounding the BT decision to change its outsourcer agreement from Clientlogic to HCL.

"That the work is to be transferred to HCL sites in India provides the opportunity to deny the staff any protection under the TUPE regulations, has given the CWU little or no time to deal with the consequences of BT's decision, leaves hundreds facing the prospect of redundancy and with the company, in my view, having suffered reputational damage."

Drake also warned that there is growing discontent among union members who have expressed "serious concerns" concerning "management style, unilateral action on annual leave, levels of permanent resourcing and the company's general commitment to its employees in the Retail operations in the UK".

"Many CWU members want to take some form of industrial action in order to express a deep unhappiness about events within [BT] Retail," she said, adding that relations between BT and the CWU were "reaching a very serious situation" that could damage industrial relations.

A spokesman for BT told us: "We are engaged in constructive discussions with the CWU and we are confident that we will reach agreement on the issues they have raised.

"BT now has 34 contact centres - 32 of which are in the UK. We have invested £105m making these UK centres cutting edge facilities against our investment of just £3m at our two Indian contact centres. This speaks volumes for BT's continued investment in the UK," he said. ®

Next gen security for virtualised datacentres

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Caught red-handed: UK cops, PCSOs, specials behaving badly… on social media
No Mr Fuzz, don't ask a crime victim to be your pal on Facebook
Barnes & Noble: Swallow a Samsung Nook tablet, please ... pretty please
Novelslab finally on sale with ($199 - $20) price tag
Ballmer leaves Microsoft board to spend more time with his b-balls
From Clippy to Clippers: Hi, I see you're running an NBA team now ...
Banking apps: Handy, can grab all your money... and RIDDLED with coding flaws
Yep, that one place you'd hoped you wouldn't find 'em
Video of US journalist 'beheading' pulled from social media
Yanked footage featured British-accented attacker and US journo James Foley
Call of Duty daddy considers launching own movie studio
Activision Blizzard might like quality control of a CoD film
Primetime precrime? Minority Report TV series 'being developed'
I have to know. I have to find out what happened to my life
prev story

Whitepapers

A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.