Feeds

BT's 'reputation damaged' by India outsourcing deal

CWU says it's 'angry and disappointed'

Boost IT visibility and business value

BT's decision to export some 900 jobs to India has damaged the British company's reputation, according to the Communications Workers Union (CWU).

Last week BT awarded a major broadband tech support contract to Indian outsourcing outfit HCL after ClientLogic, which had manned BT's broadband technical helpdesk for all consumer and business customers for the last five years, failed to win a competitive tender for the contract.

As a result some 900 jobs in the UK are at risk by the telco's decision to migrate the work overseas.

The CWU condemned the move as "a distressing and depressing piece of news for the 900 staff employed with Clientlogic...on the Broadband Technical Helpdesk".

In a letter to BT Retail chief exec Ian Livingston, CWU deputy general Jeannie Drake secretary wrote: "I wish to express the anger and disappointment of the CWU at the circumstances surrounding the BT decision to change its outsourcer agreement from Clientlogic to HCL.

"That the work is to be transferred to HCL sites in India provides the opportunity to deny the staff any protection under the TUPE regulations, has given the CWU little or no time to deal with the consequences of BT's decision, leaves hundreds facing the prospect of redundancy and with the company, in my view, having suffered reputational damage."

Drake also warned that there is growing discontent among union members who have expressed "serious concerns" concerning "management style, unilateral action on annual leave, levels of permanent resourcing and the company's general commitment to its employees in the Retail operations in the UK".

"Many CWU members want to take some form of industrial action in order to express a deep unhappiness about events within [BT] Retail," she said, adding that relations between BT and the CWU were "reaching a very serious situation" that could damage industrial relations.

A spokesman for BT told us: "We are engaged in constructive discussions with the CWU and we are confident that we will reach agreement on the issues they have raised.

"BT now has 34 contact centres - 32 of which are in the UK. We have invested £105m making these UK centres cutting edge facilities against our investment of just £3m at our two Indian contact centres. This speaks volumes for BT's continued investment in the UK," he said. ®

Maximizing your infrastructure through virtualization

More from The Register

next story
Stick a 4K in them: Super high-res TVs are DONE
4,000 pixels is niche now... Don't say we didn't warn you
BBC goes offline in MASSIVE COCKUP: Stephen Fry partly muzzled
Auntie tight-lipped as major outage rolls on
Philip K Dick 'Nazi alternate reality' story to be made into TV series
Amazon Studios, Ridley Scott firm to produce The Man in the High Castle
iPad? More like iFAD: We reveal why Apple fell into IBM's arms
But never fear fanbois, you're still lapping up iPhones, Macs
Bose says today is F*** With Dre Day: Beats sued in patent battle
Music gear giant seeks some of that sweet, sweet Apple pie
There's NOTHING on TV in Europe – American video DOMINATES
Even France's mega subsidies don't stop US content onslaught
You! Pirate! Stop pirating, or we shall admonish you politely. Repeatedly, if necessary
And we shall go about telling people you smell. No, not really
Too many IT conferences to cover? MICROSOFT to the RESCUE!
Yet more word of cuts emerges from Redmond
Joe Average isn't worth $10 a year to Mark Zuckerberg
The Social Network deflates the PC resurgence with mobile-only usage prediction
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Securing Web Applications Made Simple and Scalable
Learn how automated security testing can provide a simple and scalable way to protect your web applications.