Feeds

BT shunts broadband support to India - 886 jobs at risk

'Merry Christmas'

Combat fraud and increase customer satisfaction

Up to 886 jobs in the UK could be axed after BT awarded a major broadband tech support contract to an outsourcing firm in India.

Staff at ClientLogic - who have manned BT's broadband technical helpdesk for all consumer and business customers for the last five years - were told yesterday that the IT services company had failed to win a competitive tender.

Instead, HCL was awarded the contract to run BT's broadband technical helpdesk. Although ClientLogic will continue to work on other support work for BT such as broadband billing and provision of new service, insiders are concerned that these too will eventually be shunted overseas.

Wasting no time getting the new contract up and running, HCL began taking its first calls yesterday from BT broadband users ahead of a swift migration of the business to India. HCL is expected to handle all tech support enquiries from next month.

According to the Communications Workers Union (CWU), BT's decision to award the contract to HCL in India is expected to create up to 582 redundancies at ClientLogic's centre in Derby and up to 304 job losses in Bristol. Not all the jobs concerned are ClientLogic employees with just over half being agency staff.

"What a disastrous Christmas present this news is for ClientLogic's employees in Derby and Bristol, to hear their jobs will no longer exist because BT has decided to source its broadband support services offshore," said the CWU's assistant secretary Sally Bridge.

"By awarding this contract to a supplier in India, BT is blatantly circumventing its social obligation," said Bridge.

A spokesman for BT told us that HCL was selected because it represented the "best supplier" and the "best value for money".

"There are cost savings [from this deal] but not at the expense of customer service," he said. ®

High performance access to file storage

More from The Register

next story
Virgin Media so, so SORRY for turning spam fire-hose on its punters
Hundreds of emails flood inboxes thanks to gaffe
A black box for your SUITCASE: Now your lost luggage can phone home – quite literally
Breakfast in London, lunch in NYC, and your clothes in Peru
AT&T dangles gigabit broadband plans over 100 US cities
So soon after a mulled Google Fiber expansion, fancy that
AT&T threatens to pull out of FCC wireless auctions over purchase limits
Company wants ability to buy more spectrum space in auction
Google looks to LTE and Wi-Fi to help it lube YouTube tubes
Bandwidth hogger needs tube embiggenment if it's to succeed
Turnbull gave NBN Co NO RULES to plan blackspot upgrades
NBN Co faces huge future Telstra bills and reduces fibre footprint
NBN Co plans fibre-to-the-basement blitz to beat cherry-pickers
Heading off at the pass operation given same priority as blackspot fixing
NBN Co in 'broadband kit we tested worked' STUNNER
Announcement of VDSL trial is not proof of concept for fibre-to-the-node
prev story

Whitepapers

Mainstay ROI - Does application security pay?
In this whitepaper learn how you and your enterprise might benefit from better software security.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.