Feeds

E-tailers must provide more information

Taking stock

Choosing a cloud hosting partner with confidence

Many small UK firms who have made the jump online are failing their customers by providing an inadequate amount of information about purchasing and delivery.

New research from THUS suggests that while online retail is experiencing unprecedented growth, a large number of e-tailers are not doing it very well.

More than three-quarters of retailers trading over the internet do not provide customers with stock information on their web sites, the study shows.

A further 86 per cent of sites give no details as to the termination dates for purchasing or guarantees about having items delivered in time for Christmas.

Meanwhile, over half fail to offer a delivery guarantee, and another half of those evaluated in the study do not make customer service information easily available to their customers.

"All the convenience of shopping online is erased if customers aren't armed with the correct 'stock and drop' information," said Dan Cole, head of product management at THUS.

"This information should be obvious to anyone wanting to purchase online and details should be available on last ordering dates in order to guarantee delivery before Christmas day."

Some convenience remains, however.

According to the study, 96 per cent of e-retailers' websites allow customers to complete the entire payment procedure online.

Researchers conducting the study also agreed the three-quarters of the sites, while not perfect, are 'straightforward [and] quick'.

Copyright © 2005, Startups.co.uk

Providing a secure and efficient Helpdesk

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.