Feeds

UK hit by BT broadband network snafu

'Major service outage' floors evening surfers

Boost IT visibility and business value

Hundreds of thousands of UK broadband users are thought to have struggled to access the net last night following a major glitch on BT's network.

All the UK's ISPs - including BT's own broadband ISP - that operate high-speed internet services from BT Wholesale were hit by the "major service outage" yesterday evening. It appears that software problems on three servers led to congestion on BT's network creating a logjam of people looking to connect to their ISP.

People already logged on when outage happened were unaffected by last night's outage.

Problems started at around teatime yesterday evening and continued into the early evening just as many people were coming home from school and work looking to log onto the net.

AOL UK reported a spike in calls to its call centre with people unable to log on to their broadband service.

"We estimate that around 100,000 people would have tried to get on and couldn't," an AOL spokesman told El Reg, explaining that the downtime could have lasted anywhere between a few minutes or up to a couple of hours.

It is currently investigating the incident.

Wanadoo UK was also hit. At this stage it's too early to say how many people were unable to log on last night but accepted it is one of the busiest times of the day.

A Wanadoo spokesman told us: "We were affected as were most ISPs."

In a statement BT Wholesale apologised for last night's problems.

"On 29th November 2005, broadband users may have experienced authentication issues caused by software problems increasing congestion. The issue was identified at 16:30. Any customers already logged on should not have been affected.

"BT restored full service across the platform at 19:30. BT is undertaking a full investigation of this issue and regrets any inconvenience that this may have caused service providers and end users during this period," it said. ®

Boost IT visibility and business value

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Backing up Big Data
Solving backup challenges and “protect everything from everywhere,” as we move into the era of big data management and the adoption of BYOD.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.