Feeds

UK hit by BT broadband network snafu

'Major service outage' floors evening surfers

The smart choice: opportunity from uncertainty

Hundreds of thousands of UK broadband users are thought to have struggled to access the net last night following a major glitch on BT's network.

All the UK's ISPs - including BT's own broadband ISP - that operate high-speed internet services from BT Wholesale were hit by the "major service outage" yesterday evening. It appears that software problems on three servers led to congestion on BT's network creating a logjam of people looking to connect to their ISP.

People already logged on when outage happened were unaffected by last night's outage.

Problems started at around teatime yesterday evening and continued into the early evening just as many people were coming home from school and work looking to log onto the net.

AOL UK reported a spike in calls to its call centre with people unable to log on to their broadband service.

"We estimate that around 100,000 people would have tried to get on and couldn't," an AOL spokesman told El Reg, explaining that the downtime could have lasted anywhere between a few minutes or up to a couple of hours.

It is currently investigating the incident.

Wanadoo UK was also hit. At this stage it's too early to say how many people were unable to log on last night but accepted it is one of the busiest times of the day.

A Wanadoo spokesman told us: "We were affected as were most ISPs."

In a statement BT Wholesale apologised for last night's problems.

"On 29th November 2005, broadband users may have experienced authentication issues caused by software problems increasing congestion. The issue was identified at 16:30. Any customers already logged on should not have been affected.

"BT restored full service across the platform at 19:30. BT is undertaking a full investigation of this issue and regrets any inconvenience that this may have caused service providers and end users during this period," it said. ®

Mobile application security vulnerability report

More from The Register

next story
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
Major problems beset UK ISP filth filters: But it's OK, nobody uses them
It's almost as though pr0n was actually rather popular
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Microsoft unsheathes cheap Android-killer: Behold, the Lumia 530
Say it with us: I'm King of the Landfill-ill-ill-ill
All those new '5G standards'? Here's the science they rely on
Radio professor tells us how wireless will get faster in the real world
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
Oh girl, you jus' didn't: Level 3 slaps Verizon in Netflix throttle blowup
Just hook us up to more 10Gbps ports, backbone biz yells in tit-for-tat spat
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.