UK ISP Eclipse has apologised to punters left without broadband earlier this week and is promising to learn from its mistakes.

In an email to punters - many of whom are business users - the Exeter-based ISP blamed a "software problem" for the snafu which started on Monday afternoon and affected a large number of the ISP's 60,000 punters.

"Eclipse engineers worked with BT during the day to resolve all outstanding problems," it said.

It went on: "We would like to reassure all our customers that the service is now fully restored and that we will incorporate lessons learnt from these issues to improve our systems and processes in the future." ®

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