Feeds

Eclipse getting back to normal

Howling at the moon

Designing a Defense for Mobile Applications

Eclipse - the ISP owned by Kingston Communications - is reporting that all its punters "should now be able to connect" to its broadband service after its ADSL platform went titsup on Monday.

The latest update from the Exeter-based ISP published this morning says that "engineers have kept a close eye on the stability of the ADSL platform overnight and are happy all users should now be able to connect" although it is still working to clear a backlog of email.

While Eclipse - which has some 60,000 broadband punters - may well have sorted its technical problems, it is now facing the task of rebuilding its reputation amidst a barrage of criticism from punters.

Such as this one from one reader: "Thought you might like to know that the outage actually lasted 24 hours for some of us. Customer Service at Eclipse has gone downhill badly but the Technical staff do tend to be, on the whole, more helpful."

And this one: "Surely if you're paying business rates, you'd get some sort of contact number. And definitely an emergency 24/7 number for cock-ups like this. Mind you, it's the first time I've ever seen anything this bad. I wouldn't actually have cared, had they just been honest about the damn thing being b0rked in the first place. This is a PR disaster for them. And it could all have been sorted with a simple status update."

Oh, and this one: "Just a quick note to say, I'm using eclipse and I haven't had a single problem over the last few days. I'm obviously lucky." ®

Securing Web Applications Made Simple and Scalable

More from The Register

next story
Google Nest, ARM, Samsung pull out Thread to strangle ZigBee
But there's a flaw in Google's IP-based IoT system
Orange spent weekend spamming customers with TXTs
Zero, not infinity, is the Magic Number customers want
Want to beat Verizon's slow Netflix? Get a VPN
Exec finds stream speed climbs when smuggled out
US freemium mobile network eyes up Europe
FreedomPop touts 'free' calls, texts and data
'Two-speed internet' storm turns FCC.gov into zero-speed website
Deadline for comments on net neutrality shake-up extended to Friday
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
NBN Co execs: No FTTN product until 2015
Faster? Not yet. Cheaper? No data
prev story

Whitepapers

Reducing security risks from open source software
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Application security programs and practises
Follow a few strategies and your organization can gain the full benefits of open source and the cloud without compromising the security of your applications.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Consolidation: the foundation for IT and business transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.