Feeds

Eclipse getting back to normal

Howling at the moon

Maximizing your infrastructure through virtualization

Eclipse - the ISP owned by Kingston Communications - is reporting that all its punters "should now be able to connect" to its broadband service after its ADSL platform went titsup on Monday.

The latest update from the Exeter-based ISP published this morning says that "engineers have kept a close eye on the stability of the ADSL platform overnight and are happy all users should now be able to connect" although it is still working to clear a backlog of email.

While Eclipse - which has some 60,000 broadband punters - may well have sorted its technical problems, it is now facing the task of rebuilding its reputation amidst a barrage of criticism from punters.

Such as this one from one reader: "Thought you might like to know that the outage actually lasted 24 hours for some of us. Customer Service at Eclipse has gone downhill badly but the Technical staff do tend to be, on the whole, more helpful."

And this one: "Surely if you're paying business rates, you'd get some sort of contact number. And definitely an emergency 24/7 number for cock-ups like this. Mind you, it's the first time I've ever seen anything this bad. I wouldn't actually have cared, had they just been honest about the damn thing being b0rked in the first place. This is a PR disaster for them. And it could all have been sorted with a simple status update."

Oh, and this one: "Just a quick note to say, I'm using eclipse and I haven't had a single problem over the last few days. I'm obviously lucky." ®

Reducing security risks from open source software

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Top 8 considerations to enable and simplify mobility
In this whitepaper learn how to successfully add mobile capabilities simply and cost effectively.
Seven Steps to Software Security
Seven practical steps you can begin to take today to secure your applications and prevent the damages a successful cyber-attack can cause.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.