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Eclipse getting back to normal

Howling at the moon

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Eclipse - the ISP owned by Kingston Communications - is reporting that all its punters "should now be able to connect" to its broadband service after its ADSL platform went titsup on Monday.

The latest update from the Exeter-based ISP published this morning says that "engineers have kept a close eye on the stability of the ADSL platform overnight and are happy all users should now be able to connect" although it is still working to clear a backlog of email.

While Eclipse - which has some 60,000 broadband punters - may well have sorted its technical problems, it is now facing the task of rebuilding its reputation amidst a barrage of criticism from punters.

Such as this one from one reader: "Thought you might like to know that the outage actually lasted 24 hours for some of us. Customer Service at Eclipse has gone downhill badly but the Technical staff do tend to be, on the whole, more helpful."

And this one: "Surely if you're paying business rates, you'd get some sort of contact number. And definitely an emergency 24/7 number for cock-ups like this. Mind you, it's the first time I've ever seen anything this bad. I wouldn't actually have cared, had they just been honest about the damn thing being b0rked in the first place. This is a PR disaster for them. And it could all have been sorted with a simple status update."

Oh, and this one: "Just a quick note to say, I'm using eclipse and I haven't had a single problem over the last few days. I'm obviously lucky." ®

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