Feeds

Bulldog targets SMEs

Your business in their hands

Gartner critical capabilities for enterprise endpoint backup

Bulldog - the local loop unbundling (LLU) ISP owned by Cable & Wireless (C&W) - has set up a new division to flog its broadband service to business users.

According to the blurb, Bulldog's aim is to "meet the specific needs of different small businesses, whilst still retaining at its core the four values of: simplicity, support, flexibility and value for money".

Carlo Soresina, sales and marketing director of Bulldog, is to head the new business division.

"Bulldog understands that small businesses don't just need the newest, fastest or cheapest solution - what they need is something that, simply, affordably and reliably, supports their business," he said in a statement.

Which is all well and good. But El Reg would like to know what assurances Bulldog can give that business customers - who would rely on their broadband and phone service for their livelihoods - would be spared the kind of cock-up that hit the ISP in the summer and led to a formal investigation by telecoms regulator Ofcom?

And if SMEs are hit, what measures has Bulldog put in place to ensure that their service is restored in double quick time without the kind of debacle that tarnished Bulldog's reputation earlier this year?

A spokesman for Bulldog told us: "We fully understand how critical broadband and voice services are to businesses, and we've built a dedicated business support offering to meet their requirements.

"Bulldog now has 300 call centre staff, up from the 50 that we had when we had issues earlier in the year. Calls to our business support teams are answered within a minute, and our support is available from 8am to 8pm daily, six days a week.

"We're continually working to improve this offering; with the communications infrastructure at the heart of most modern businesses, its absolutely crucial to be able to access support offerings when needed." ®

5 things you didn’t know about cloud backup

More from The Register

next story
Trying to sell your house? It'd better have KILLER mobile coverage
More NB than transport links to next-gen buyers - study
iWallet: No BONKING PLEASE, we're Apple
BLE-ding iPhones, not NFC bonkers, will drive trend - marketeers
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Speak your brains on SIGNAL-FREE mobile comms
Readers chat to the pair who flog the tech
prev story

Whitepapers

7 Elements of Radically Simple OS Migration
Avoid the typical headaches of OS migration during your next project by learning about 7 elements of radically simple OS migration.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Solving today's distributed Big Data backup challenges
Enable IT efficiency and allow a firm to access and reuse corporate information for competitive advantage, ultimately changing business outcomes.
A new approach to endpoint data protection
What is the best way to ensure comprehensive visibility, management, and control of information on both company-owned and employee-owned devices?