Feeds

Bulldog targets SMEs

Your business in their hands

Providing a secure and efficient Helpdesk

Bulldog - the local loop unbundling (LLU) ISP owned by Cable & Wireless (C&W) - has set up a new division to flog its broadband service to business users.

According to the blurb, Bulldog's aim is to "meet the specific needs of different small businesses, whilst still retaining at its core the four values of: simplicity, support, flexibility and value for money".

Carlo Soresina, sales and marketing director of Bulldog, is to head the new business division.

"Bulldog understands that small businesses don't just need the newest, fastest or cheapest solution - what they need is something that, simply, affordably and reliably, supports their business," he said in a statement.

Which is all well and good. But El Reg would like to know what assurances Bulldog can give that business customers - who would rely on their broadband and phone service for their livelihoods - would be spared the kind of cock-up that hit the ISP in the summer and led to a formal investigation by telecoms regulator Ofcom?

And if SMEs are hit, what measures has Bulldog put in place to ensure that their service is restored in double quick time without the kind of debacle that tarnished Bulldog's reputation earlier this year?

A spokesman for Bulldog told us: "We fully understand how critical broadband and voice services are to businesses, and we've built a dedicated business support offering to meet their requirements.

"Bulldog now has 300 call centre staff, up from the 50 that we had when we had issues earlier in the year. Calls to our business support teams are answered within a minute, and our support is available from 8am to 8pm daily, six days a week.

"We're continually working to improve this offering; with the communications infrastructure at the heart of most modern businesses, its absolutely crucial to be able to access support offerings when needed." ®

Choosing a cloud hosting partner with confidence

More from The Register

next story
HBO shocks US pay TV world: We're down with OTT. Netflix says, 'Gee'
This affects every broadcaster, every cable guy
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
iPhone 6 shunned by fanbois in Apple's GREAT FAIL of CHINA
Just 100 Beijing fanbois queue to pick up new mobe
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Saudi Petroleum chooses Tegile storage solution
A storage solution that addresses company growth and performance for business-critical applications of caseware archive and search along with other key operational systems.