Feeds

Punters angry as Eclipse admits still suffering ADSL probs

Stuck in limbo

5 things you didn’t know about cloud backup

Customers have reacted angrily to assurances made by ISP Eclipse that its broadband service is up and running again.

Yesterday, the ISP's broadband network went titsup leaving thousands without high speed net access. Today it issued a statement saying that the "service has now been restored".

But this did not chime with the experiences of many readers who've contacted The Register to say that they still cannot connect to the net.

One reader told us: "No customers that I know of are yet able to get back on line, including myself...Eclipse are refusing to give an estimate...they are still very much 'titsup'."

Another said: "Please be advised that Eclipse now accept that there is still a problem. I was without ADSL from 5pm yesterday until 10:00 today; seven of my friends on Eclipse are still down, despite numerous router-reboots. Throughout the night the Eclipse Service Status page proclaimed that 'all was well', which clearly it was not."

Indeed, within minutes of El Reg publishing its story earlier today, Eclipse updated its own status page with a report which appears to contradict the statement issued to us earlier.

"Following extensive monitoring this morning, we have identified that some customers are still unable to connect following a reset of their ADSL hardware. Engineers continue to work towards a full resolution ASAP," it said.

This was followed half an hour later by this one: "We have now identified a limited number of users that have ADSL connection sessions 'stuck' within BT's network. Eclipse Engineers are currently liaising with BT to resolve this ASAP."

A spokesman for the ISP - owned by Kingston Communications - said Eclipse's platform was sorted but that broadband users were stuck in "broadband limbo". ®

5 things you didn’t know about cloud backup

Whitepapers

Gartner critical capabilities for enterprise endpoint backup
Learn why inSync received the highest overall rating from Druva and is the top choice for the mobile workforce.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Rethinking backup and recovery in the modern data center
Combining intelligence, operational analytics, and automation to enable efficient, data-driven IT organizations using the HP ABR approach.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.