Feeds

Punters angry as Eclipse admits still suffering ADSL probs

Stuck in limbo

Internet Security Threat Report 2014

Customers have reacted angrily to assurances made by ISP Eclipse that its broadband service is up and running again.

Yesterday, the ISP's broadband network went titsup leaving thousands without high speed net access. Today it issued a statement saying that the "service has now been restored".

But this did not chime with the experiences of many readers who've contacted The Register to say that they still cannot connect to the net.

One reader told us: "No customers that I know of are yet able to get back on line, including myself...Eclipse are refusing to give an estimate...they are still very much 'titsup'."

Another said: "Please be advised that Eclipse now accept that there is still a problem. I was without ADSL from 5pm yesterday until 10:00 today; seven of my friends on Eclipse are still down, despite numerous router-reboots. Throughout the night the Eclipse Service Status page proclaimed that 'all was well', which clearly it was not."

Indeed, within minutes of El Reg publishing its story earlier today, Eclipse updated its own status page with a report which appears to contradict the statement issued to us earlier.

"Following extensive monitoring this morning, we have identified that some customers are still unable to connect following a reset of their ADSL hardware. Engineers continue to work towards a full resolution ASAP," it said.

This was followed half an hour later by this one: "We have now identified a limited number of users that have ADSL connection sessions 'stuck' within BT's network. Eclipse Engineers are currently liaising with BT to resolve this ASAP."

A spokesman for the ISP - owned by Kingston Communications - said Eclipse's platform was sorted but that broadband users were stuck in "broadband limbo". ®

Top 5 reasons to deploy VMware with Tegile

More from The Register

next story
Same old iPad? NO. The new 'soft SIMs' are BIG NEWS
AppleSIM 'ware to allow quick switch of carriers
Arab States make play for greater government control of the internet
Nerds told to get lost in last-minute power grab bid at UN meeting
Brits: Google, can you scrape 60k pages from web, pleeease
Hey, c'mon Choc Factory, it's our 'right to be forgotten'
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Why cloud backup?
Combining the latest advancements in disk-based backup with secure, integrated, cloud technologies offer organizations fast and assured recovery of their critical enterprise data.
Win a year’s supply of chocolate
There is no techie angle to this competition so we're not going to pretend there is, but everyone loves chocolate so who cares.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.