Feeds

Punters angry as Eclipse admits still suffering ADSL probs

Stuck in limbo

Providing a secure and efficient Helpdesk

Customers have reacted angrily to assurances made by ISP Eclipse that its broadband service is up and running again.

Yesterday, the ISP's broadband network went titsup leaving thousands without high speed net access. Today it issued a statement saying that the "service has now been restored".

But this did not chime with the experiences of many readers who've contacted The Register to say that they still cannot connect to the net.

One reader told us: "No customers that I know of are yet able to get back on line, including myself...Eclipse are refusing to give an estimate...they are still very much 'titsup'."

Another said: "Please be advised that Eclipse now accept that there is still a problem. I was without ADSL from 5pm yesterday until 10:00 today; seven of my friends on Eclipse are still down, despite numerous router-reboots. Throughout the night the Eclipse Service Status page proclaimed that 'all was well', which clearly it was not."

Indeed, within minutes of El Reg publishing its story earlier today, Eclipse updated its own status page with a report which appears to contradict the statement issued to us earlier.

"Following extensive monitoring this morning, we have identified that some customers are still unable to connect following a reset of their ADSL hardware. Engineers continue to work towards a full resolution ASAP," it said.

This was followed half an hour later by this one: "We have now identified a limited number of users that have ADSL connection sessions 'stuck' within BT's network. Eclipse Engineers are currently liaising with BT to resolve this ASAP."

A spokesman for the ISP - owned by Kingston Communications - said Eclipse's platform was sorted but that broadband users were stuck in "broadband limbo". ®

New hybrid storage solutions

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Turnbull: NBN won't turn your town into Silicon Valley
'People have been brainwashed to believe that their world will be changed forever if they get FTTP'
Blockbuster book lays out the first 20 years of the Smartphone Wars
Symbian's David Wood bares all. Not for the faint hearted
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.