Feeds

Punters angry as Eclipse admits still suffering ADSL probs

Stuck in limbo

Eight steps to building an HP BladeSystem

Customers have reacted angrily to assurances made by ISP Eclipse that its broadband service is up and running again.

Yesterday, the ISP's broadband network went titsup leaving thousands without high speed net access. Today it issued a statement saying that the "service has now been restored".

But this did not chime with the experiences of many readers who've contacted The Register to say that they still cannot connect to the net.

One reader told us: "No customers that I know of are yet able to get back on line, including myself...Eclipse are refusing to give an estimate...they are still very much 'titsup'."

Another said: "Please be advised that Eclipse now accept that there is still a problem. I was without ADSL from 5pm yesterday until 10:00 today; seven of my friends on Eclipse are still down, despite numerous router-reboots. Throughout the night the Eclipse Service Status page proclaimed that 'all was well', which clearly it was not."

Indeed, within minutes of El Reg publishing its story earlier today, Eclipse updated its own status page with a report which appears to contradict the statement issued to us earlier.

"Following extensive monitoring this morning, we have identified that some customers are still unable to connect following a reset of their ADSL hardware. Engineers continue to work towards a full resolution ASAP," it said.

This was followed half an hour later by this one: "We have now identified a limited number of users that have ADSL connection sessions 'stuck' within BT's network. Eclipse Engineers are currently liaising with BT to resolve this ASAP."

A spokesman for the ISP - owned by Kingston Communications - said Eclipse's platform was sorted but that broadband users were stuck in "broadband limbo". ®

Bridging the IT gap between rising business demands and ageing tools

More from The Register

next story
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
Apple orders huge MOUNTAIN of 80 MILLION 'Air' iPhone 6s
Bigger, harder trouser bulges foretold for fanbois
GoTenna: How does this 'magic' work?
An ideal product if you believe the Earth is flat
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
Yorkshire cops fail to grasp principle behind BT Fon Wi-Fi network
'Prevent people that are passing by to hook up to your network', pleads plod
BlackBerry: Toss the server, mate... BES is in the CLOUD now
BlackBerry Enterprise Services takes aim at SMEs - but there's a catch
prev story

Whitepapers

Top three mobile application threats
Prevent sensitive data leakage over insecure channels or stolen mobile devices.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Designing a Defense for Mobile Applications
Learn about the various considerations for defending mobile applications - from the application architecture itself to the myriad testing technologies.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.