Feeds

Punters angry as Eclipse admits still suffering ADSL probs

Stuck in limbo

Internet Security Threat Report 2014

Customers have reacted angrily to assurances made by ISP Eclipse that its broadband service is up and running again.

Yesterday, the ISP's broadband network went titsup leaving thousands without high speed net access. Today it issued a statement saying that the "service has now been restored".

But this did not chime with the experiences of many readers who've contacted The Register to say that they still cannot connect to the net.

One reader told us: "No customers that I know of are yet able to get back on line, including myself...Eclipse are refusing to give an estimate...they are still very much 'titsup'."

Another said: "Please be advised that Eclipse now accept that there is still a problem. I was without ADSL from 5pm yesterday until 10:00 today; seven of my friends on Eclipse are still down, despite numerous router-reboots. Throughout the night the Eclipse Service Status page proclaimed that 'all was well', which clearly it was not."

Indeed, within minutes of El Reg publishing its story earlier today, Eclipse updated its own status page with a report which appears to contradict the statement issued to us earlier.

"Following extensive monitoring this morning, we have identified that some customers are still unable to connect following a reset of their ADSL hardware. Engineers continue to work towards a full resolution ASAP," it said.

This was followed half an hour later by this one: "We have now identified a limited number of users that have ADSL connection sessions 'stuck' within BT's network. Eclipse Engineers are currently liaising with BT to resolve this ASAP."

A spokesman for the ISP - owned by Kingston Communications - said Eclipse's platform was sorted but that broadband users were stuck in "broadband limbo". ®

Internet Security Threat Report 2014

More from The Register

next story
Of COURSE Stephen Elop's to blame for Nokia woes, says author
'Google did have some unique propositions for Nokia'
FCC, Google cast eye over millimetre wireless
The smaller the wave, the bigger 5G's chances of success
It's even GRIMMER up North after MEGA SKY BROADBAND OUTAGE
By 'eck! Eccles cake production thrown into jeopardy
Mobile coverage on trains really is pants
You thought it was just *insert your provider here*, but now we have numbers
Don't mess with Texas ('cos it's getting Google Fiber and you're not)
A bit late, but company says 1Gbps Austin network almost ready to compete with AT&T
prev story

Whitepapers

Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Cloud and hybrid-cloud data protection for VMware
Learn how quick and easy it is to configure backups and perform restores for VMware environments.
Three 1TB solid state scorchers up for grabs
Big SSDs can be expensive but think big and think free because you could be the lucky winner of one of three 1TB Samsung SSD 840 EVO drives that we’re giving away worth over £300 apiece.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.