Feeds

Eclipse broadband no longer titsup

And...relax

5 things you didn’t know about cloud backup

Eclipse Internet says its broadband service is now back to normal after going titsup yesterday evening although punters may have to reset their kit to restore their connection.

Engineers at the Exeter-based ISP - which has around 60,000 broadband users and is owned by Hull-based Kingston Communications - worked into the evening to resolve the problem which left thousands of users without net access.

But one business punter who contacted El Reg was disappointed at the way the outage was handled.

"We are still without ADSL Internet access 16 hours after a failure at Eclipse. We are extremely disappointed by the lack of effort that Eclipse have made to keep their customers informed about this issue. Their customer services number is unobtainable and technical support gives a brief recorded message and then cuts off."

In a statement the ISP told us: "There was an outage on Eclipse Internet's ADSL platform 16:53 on Monday 21st November affecting a large proportion of our broadband customers. Service has now been restored.

"During this period call volumes to our help desk have been high and we apologise for any inconvenience this may have caused.

"Engineers will continue to closely monitor the platform throughout the day. Some users may find authentication slower than usual and may need to reconnect. Users who are unable to connect following this issue are urged to reset their ADSL hardware." ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
So, Apple won't sell cheap kit? Prepare the iOS garden wall WRECKING BALL
It can throw the low cost race if it looks to the cloud
EE fails to apologise for HUGE T-Mobile outage that hit Brits on Friday
Customer: 'Please change your name to occasionally somewhere'
Time Warner Cable customers SQUEAL as US network goes offline
A rude awakening: North Americans greeted with outage drama
We need less U.S. in our WWW – Euro digital chief Steelie Neelie
EC moves to shift status quo at Internet Governance Forum
BT customers face broadband and landline price hikes
Poor punters won't be affected, telecoms giant claims
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.