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C&W continues LLU investment despite ISP woes

The Bulldog spirit

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Cable & Wireless (C&W) is pressing ahead with its investment in local loop unbundling (LLU) despite suffering a miserable summer when its Bulldog service was savaged by customers.

The telco has already installed its kit in 408 exchanges and intends to double this number within the next ten months. Rival operators including Wanadoo, AOL, Carphone and Sky are all taking steps to invest in LLU, helping to create a sense of real excitement in the industry.

"We intend to take advantage of the buoyancy of demand in this market and of the infrastructure we have built ahead of competitors and are likely, therefore, to accelerate investment to support Bulldog's commercial plans," said C&W today.

C&W's commitment to LLU follows a miserable summer when Bulldog - which has some 55,000 unbundled punters - was savaged by customers fed up with service failures. It culminated in an investigation by regulator Ofcom.

"Bulldog has committed to certain customer compensation measures and will continue to report to Ofcom on its ongoing performance improvements over the next few months," said C&W in a statement today. Once again, though, as C&W published an update of its operations today the telco was quick to single out BT for some of the problems currently facing the LLU industry.

"We share the Telecoms Adjudicator's concerns over the BT provisioning process," said C&W. "After four consecutive months in which the Office of the Telecoms Adjudicator (OTA) reported provisioning problems that impacted negatively on the 'right first time' metric, the process has begun to show improvements.

"The OTA has more recently voiced its disappointment at BT's poor performance and slow progress in delivering the stable automated systems on which LLU operators rely," it said.

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