Feeds

Overstock's customer service line hangs up on consumers

Call centers go dead for the holidays

3 Big data security analytics techniques

A week after Overstock.com blamed a bad software rollout for its swelling third quarter loss, the company continues to suffer from massive technology problems.

Overstock's customer service line hangs up on consumers who try to navigate their way through the painful menus. Once customers press a button to reach a service representative, the line goes dead. It's a charming way to deal with complaints.

"IT is looking into that," one representative told us after our fifth attempt to get through worked. "There is something wrong with the phones."

We'll say. This problem has been going on for more than a week. It's symptomatic of the huge IT failings that have crippled the online seller, including its inability to track orders or packages. Rivals such as Amazon.com and eBay would likely tremble in horror if they provided such bad service.

Overstock's President, however, has simply chalked the gaffes up to being "his bad."

And spokesman Scott Blevins had this to say.

"We have had some minor technical issues with the phone system."

That's if you count not being able to place a call minor, although many people consider connecting with the other party a basic feature of the telephone system.

The complaints against Overstock have started to pile up en masse on chat boards. A poor reputation is hardly something the company needs during the holiday season as it tries to make up for $14.2m loss last quarter. ®

High performance access to file storage

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Record labels sue Pandora over vintage song royalties
Companies want payout on recordings made before 1972
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
Number crunching suggests Yahoo! US is worth less than nothing
China and Japan holdings worth more than entire company
prev story

Whitepapers

Securing web applications made simple and scalable
In this whitepaper learn how automated security testing can provide a simple and scalable way to protect your web applications.
3 Big data security analytics techniques
Applying these Big Data security analytics techniques can help you make your business safer by detecting attacks early, before significant damage is done.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.