Feeds

Overstock's customer service line hangs up on consumers

Call centers go dead for the holidays

Beginner's guide to SSL certificates

A week after Overstock.com blamed a bad software rollout for its swelling third quarter loss, the company continues to suffer from massive technology problems.

Overstock's customer service line hangs up on consumers who try to navigate their way through the painful menus. Once customers press a button to reach a service representative, the line goes dead. It's a charming way to deal with complaints.

"IT is looking into that," one representative told us after our fifth attempt to get through worked. "There is something wrong with the phones."

We'll say. This problem has been going on for more than a week. It's symptomatic of the huge IT failings that have crippled the online seller, including its inability to track orders or packages. Rivals such as Amazon.com and eBay would likely tremble in horror if they provided such bad service.

Overstock's President, however, has simply chalked the gaffes up to being "his bad."

And spokesman Scott Blevins had this to say.

"We have had some minor technical issues with the phone system."

That's if you count not being able to place a call minor, although many people consider connecting with the other party a basic feature of the telephone system.

The complaints against Overstock have started to pile up en masse on chat boards. A poor reputation is hardly something the company needs during the holiday season as it tries to make up for $14.2m loss last quarter. ®

Beginner's guide to SSL certificates

More from The Register

next story
Facebook pays INFINITELY MORE UK corp tax than in 2012
Thanks for the £3k, Zuck. Doh! you're IN CREDIT. Guess not
DOUBLE BONK: Testy fanbois catch Apple Pay picking pockets
Users wail as tapcash transactions are duplicated
Happiness economics is bollocks. Oh, UK.gov just adopted it? Er ...
Opportunity doesn't knock; it costs us instead
YARR! Pirates walk the plank: DMCA magnets sink in Google results
Spaffing copyrighted stuff over the web? No search ranking for you
In the next four weeks, 100 people will decide the future of the web
While America tucks into Thanksgiving turkey, the world will be taking over the net
Microsoft EU warns: If you have ties to the US, Feds can get your data
European corps can't afford to get complacent while American Big Biz battles Uncle Sam
prev story

Whitepapers

Choosing cloud Backup services
Demystify how you can address your data protection needs in your small- to medium-sized business and select the best online backup service to meet your needs.
Forging a new future with identity relationship management
Learn about ForgeRock's next generation IRM platform and how it is designed to empower CEOS's and enterprises to engage with consumers.
Security for virtualized datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.
Reg Reader Research: SaaS based Email and Office Productivity Tools
Read this Reg reader report which provides advice and guidance for SMBs towards the use of SaaS based email and Office productivity tools.
Storage capacity and performance optimization at Mizuno USA
Mizuno USA turn to Tegile storage technology to solve both their SAN and backup issues.