Feeds

SOA? It’s A People Thing

Don’t get so excited about the technology

Boost IT visibility and business value

The IT maintenance budget - typically 80 per cent of the total annual IT spend in most companies - is, he suggested, predominantly head count, so if that can be automated then users get two main benefits. “One is that those people can be reassigned from tasks that don't add business value to those that have more value-add,” he suggested, “and two is that it solves the problem of people doing repetitive jobs, getting bored and making mistakes. You can automate those tasks and do it accurately each time. It lowers the disruption, increases the best practices used, and lowers the cost.”

So HP is looking to automate areas such as change management, incident management and problem management, what Potts calls the lifecycle of IT services. He indicated that some announcements in this area can be expected at Software Universe in December with the arrival of some new modules within the OpenView management system.

Behind such developments is HP’s `worldview’ of SOA where such applications of technology are still a minor component. "We often talk about the IT part of SOA as the tip of the iceberg, the 20 per cent that can be seen. The other 80 per cent is people and processes," he said. "The key is in businesses having good governance policies in place that are based on business process policies and accepted standards."

The need for that is simple: there are some real penalties in not doing it. “Take Sarbanes-Oxley,” he said. “If your processes on how to manage the required checks and balances are not up to scratch there are real penalties involved. That's why the launch of the compliance module for OpenView. CIOs now want continuous assessment of compliance rather than spending a great deal of money collecting the required information in the last couple of weeks of every quarter. The module allows them to come to the auditor with the proof of following the processes. So it is a cost cutting thing.”

Another example of where technology will effectively be used to provide a management capability for SOA users is software licence management. There are many different licence models used by software vendors, but few of them are what could be called `SOA friendly’. It is a problem area of which Potts is well aware, but he sees HP’s role as providing a flexible measuring and reporting environment, rather than trying to impose a regime that favours either users or vendors, even if it did fit a readily available technical solution.

“I don't think it is our job to produce reports for users so that they can go and beat up the software vendors about usage, for example,” he said. “It is better for us to let the user and the vendor decide what their policy is on payment and then provide the tools to measure, manage and report on that.”®

Build a business case: developing custom apps

More from The Register

next story
KDE releases ice-cream coloured Plasma 5 just in time for summer
Melty but refreshing - popular rival to Mint's Cinnamon's still a work in progress
Leaked Windows Phone 8.1 Update specs tease details of Nokia's next mobes
New screen sizes, dual SIMs, voice over LTE, and more
Mozilla keeps its Beard, hopes anti-gay marriage troubles are now over
Plenty on new CEO's todo list – starting with Firefox's slipping grasp
Apple: We'll unleash OS X Yosemite beta on the MASSES on 24 July
Starting today, regular fanbois will be guinea pigs, it tells Reg
Another day, another Firefox: Version 31 is upon us ALREADY
Web devs, Mozilla really wants you to like this one
Secure microkernel that uses maths to be 'bug free' goes open source
Hacker-repelling, drone-protecting code will soon be yours to tweak as you see fit
Cloudy CoreOS Linux distro declares itself production-ready
Lightweight, container-happy Linux gets first Stable release
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Why and how to choose the right cloud vendor
The benefits of cloud-based storage in your processes. Eliminate onsite, disk-based backup and archiving in favor of cloud-based data protection.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Maximize storage efficiency across the enterprise
The HP StoreOnce backup solution offers highly flexible, centrally managed, and highly efficient data protection for any enterprise.