Feeds

AA call centre staff get toilet checks

Pitstops not fast enough...

Top three mobile application threats

The Automobile Association's call centre staff will be taking stop watches to the toilet to make sure they don't breach new work rules which limit the time they can spend on the loo.

Staff should be "online", on the phone, for 85 per cent of the time.

The rules reportedly mean staff get 82 minutes a day to have lunch, other breaks and use the toilet. Computer systems monitor time spent on the phone and working.

A spokesman for the AA told el Reg the figure of 82 minutes free time was "wholly inaccurate". He said that staff get a daily allowance for breaks and staff training and that the 85 per cent figure should be applied to the remaining time. That allowance varies according to staff responsibilities.

Some 3,000 AA staff at call centres in Oldbury, Cardiff, Cheadle and Newcastle will have to follow the new procedures.

A spokesman for the GMB union said: "This was imposed on staff with no discussion or agreement - it is demoralising the workforce. The system itself is wrong - staff feel their every action is monitored and they feel stressed to the eyeballs."

The union said the AA's new venture capitalist owners are readying the firm to float on the Stock Exchange and therefore are desperate to cut costs. ®

3 Big data security analytics techniques

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
Sorry London, Europe's top tech city is Munich
New 'Atlas of ICT Activity' finds innovation isn't happening at Silicon Roundabout
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.