Feeds

Hounslow outsources revenue and benefits

£50m contract award announced

Secure remote control for conventional and virtual desktops

The London Borough of Hounslow has this week awarded an outsourcing contract worth £50m.

The council appointed BPO service provider Liberata on a 10-year contract to manage a host of Hounslow’s back office functions including the administration and payment of housing and council tax benefits, council tax and national non-domestic rates billing, collection and recovery as well as the preparation of grant claims and government returns. The company will also provide a call centre and some front office services.

Liberata was awarded the contract following a re-tendering process under EU procurement rules. The company was one of four short-listed by Hounslow. The others were Capita, Northgate (formerly SX3) and Serco (formerly ITNET). The company was selected as the preferred bidder at a meeting of the council executive, with negotiations completed and a contract formally signed recently.

As part of this contract, a number of initiatives will be introduced to improve delivery of services to Hounslow residents.

Cllr.Jagdish Sharma, deputy leader of Hounslow Council, said: "We are pleased to announce Liberata Plc as the Council's preferred supplier of the management of our revenues and benefits service.

"Overall, Liberata's bid promised delivery of quality services for Hounslow's residents and represented the best value for money for the Council."

The new contract will officially begin in January 2006, when it takes over from the existing supplier, Serco. There will be a gradual transition to Liberata over the next few months.

Copyright © eGov monitor Weekly

eGov monitor Weekly is a free e-newsletter covering developments in UK eGovernment and public sector IT over the last seven days. To register go here.

Secure remote control for conventional and virtual desktops

More from The Register

next story
6 Obvious Reasons Why Facebook Will Ban This Article (Thank God)
Clampdown on clickbait ... and El Reg is OK with this
No, thank you. I will not code for the Caliphate
Some assignments, even the Bongster decline must
Kaspersky backpedals on 'done nothing wrong, nothing to fear' blather
Founder (and internet passport fan) now says privacy is precious
TROLL SLAYER Google grabs $1.3 MEEELLION in patent counter-suit
Chocolate Factory hits back at firm for suing customers
Mozilla's 'Tiles' ads debut in new Firefox nightlies
You can try turning them off and on again
Sit tight, fanbois. Apple's '$400' wearable release slips into early 2015
Sources: time to put in plenty of clock-watching for' iWatch
Facebook to let stalkers unearth buried posts with mobe search
Prepare to HAUNT your pal's back catalogue
prev story

Whitepapers

Endpoint data privacy in the cloud is easier than you think
Innovations in encryption and storage resolve issues of data privacy and key requirements for companies to look for in a solution.
Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
Advanced data protection for your virtualized environments
Find a natural fit for optimizing protection for the often resource-constrained data protection process found in virtual environments.
Boost IT visibility and business value
How building a great service catalog relieves pressure points and demonstrates the value of IT service management.
Next gen security for virtualised datacentres
Legacy security solutions are inefficient due to the architectural differences between physical and virtual environments.