Feeds

Hounslow outsources revenue and benefits

£50m contract award announced

Top three mobile application threats

The London Borough of Hounslow has this week awarded an outsourcing contract worth £50m.

The council appointed BPO service provider Liberata on a 10-year contract to manage a host of Hounslow’s back office functions including the administration and payment of housing and council tax benefits, council tax and national non-domestic rates billing, collection and recovery as well as the preparation of grant claims and government returns. The company will also provide a call centre and some front office services.

Liberata was awarded the contract following a re-tendering process under EU procurement rules. The company was one of four short-listed by Hounslow. The others were Capita, Northgate (formerly SX3) and Serco (formerly ITNET). The company was selected as the preferred bidder at a meeting of the council executive, with negotiations completed and a contract formally signed recently.

As part of this contract, a number of initiatives will be introduced to improve delivery of services to Hounslow residents.

Cllr.Jagdish Sharma, deputy leader of Hounslow Council, said: "We are pleased to announce Liberata Plc as the Council's preferred supplier of the management of our revenues and benefits service.

"Overall, Liberata's bid promised delivery of quality services for Hounslow's residents and represented the best value for money for the Council."

The new contract will officially begin in January 2006, when it takes over from the existing supplier, Serco. There will be a gradual transition to Liberata over the next few months.

Copyright © eGov monitor Weekly

eGov monitor Weekly is a free e-newsletter covering developments in UK eGovernment and public sector IT over the last seven days. To register go here.

3 Big data security analytics techniques

More from The Register

next story
Dropbox defends fantastically badly timed Condoleezza Rice appointment
'Nothing is going to change with Dr. Rice's appointment,' file sharer promises
Audio fans, prepare yourself for the Second Coming ... of Blu-ray
High Fidelity Pure Audio – is this what your ears have been waiting for?
Did a date calculation bug just cost hard-up Co-op Bank £110m?
And just when Brit banking org needs £400m to stay afloat
MtGox chief Karpelès refuses to come to US for g-men's grilling
Bitcoin baron says he needs another lawyer for FinCEN chat
Zucker punched: Google gobbles Facebook-wooed Titan Aerospace
Up, up and away in my beautiful balloon flying broadband-bot
Apple DOMINATES the Valley, rakes in more profit than Google, HP, Intel, Cisco COMBINED
Cook & Co. also pay more taxes than those four worthies PLUS eBay and Oracle
It may be ILLEGAL to run Heartbleed health checks – IT lawyer
Do the right thing, earn up to 10 years in clink
prev story

Whitepapers

Top three mobile application threats
Learn about three of the top mobile application security threats facing businesses today and recommendations on how to mitigate the risk.
Combat fraud and increase customer satisfaction
Based on their experience using HP ArcSight Enterprise Security Manager for IT security operations, Finansbank moved to HP ArcSight ESM for fraud management.
The benefits of software based PBX
Why you should break free from your proprietary PBX and how to leverage your existing server hardware.
Five 3D headsets to be won!
We were so impressed by the Durovis Dive headset we’ve asked the company to give some away to Reg readers.
SANS - Survey on application security programs
In this whitepaper learn about the state of application security programs and practices of 488 surveyed respondents, and discover how mature and effective these programs are.