Feeds

BBC suspends Blackberry network after mixed-up emails

'Obscure bug' blamed for e-crossed lines

Boost IT visibility and business value

The BBC has suspended its Blackberry email service after a bug in Research In Motion's server software mixed together snippets from different messages between senior executives.

The bug meant chunks of messages were reaching the wrong recipients. Among the portions of messages scrambled by the electronic crossed line was a discussion on the suitability of fielding Cilla Black on BBC1 sent by the controller of the channel, Peter Fincham.

Siemens, which runs the BBC IT operations under an outsourcing agreement, closed the corporation Blackberry network last week after execs compared notes on a corporate awayday and realised the rogue email problem was far from an isolated problem within the organisation.

Research In Motion, manufacturers of the Blackberry, which boasts 3.65m users worldwide, blamed an "obscure bug" in a specific service pack release for BlackBerry Enterprise Server. "The bug was isolated to version 4.02 and does not exist in version 4.03 or other earlier versions. RIM is aware of a single reported incident of the bug, and responded promptly with a fix," it said.

"The bug related to a rare conjunction of circumstances whereby v4.02 failed to properly compensate for an unusual memory allocation error generated by a company's mail server and consequently appended a partial message to another email. Neither the original message or the appended partial message were ever exposed outside the company's firewall and the bug did not generate any external risk."

"Customers using v4.02 may obtain this fix from RIM or install v4.03," it adds. ®

The Essential Guide to IT Transformation

More from The Register

next story
Scotland's BIG question: Will independence cost me my broadband?
They can take our lives, but they'll never take our SPECTRUM
Bring back error correction, say Danish 'net boffins
We don't need no steenkin' TCP/IP retransmission and the congestion it causes
Auntie remains MYSTIFIED by that weekend BBC iPlayer and website outage
Still doing 'forensics' on the caching layer – Beeb digi wonk
NBN Co adds apartments to FTTP rollout
Commercial trial locations to go live in September
Samsung Z Tizen OS mobe is post-phoned – this time for good?
Russian launch for Sammy's non-droid knocked back
Telstra to KILL 2G network by end of 2016
GSM now stands for Grave-Seeking-Mobile network
Seeking LTE expert to insert small cells into BT customers' places
Is this the first step to a FON-a-like 4G network?
What FTC lawsuit? T-Mobile US touts 10GB, $100 family-of-4 plan
Folks 'could use that money for more important things' says CEO Legere
prev story

Whitepapers

Implementing global e-invoicing with guaranteed legal certainty
Explaining the role local tax compliance plays in successful supply chain management and e-business and how leading global brands are addressing this.
The Essential Guide to IT Transformation
ServiceNow discusses three IT transformations that can help CIO's automate IT services to transform IT and the enterprise.
Consolidation: The Foundation for IT Business Transformation
In this whitepaper learn how effective consolidation of IT and business resources can enable multiple, meaningful business benefits.
How modern custom applications can spur business growth
Learn how to create, deploy and manage custom applications without consuming or expanding the need for scarce, expensive IT resources.
Build a business case: developing custom apps
Learn how to maximize the value of custom applications by accelerating and simplifying their development.