Feeds

Bulldog mauls BT over 'disappointing' BB unbundling

All's fair in LLU and war

Beginner's guide to SSL certificates

Bulldog has jumped on criticisms made by the Office of the Telecoms Adjudicator (OTA) on Friday which highlighted yet more problems with local loop unbundling (LLU) in the UK.

The Cable & Wireless (C&W)-owned ISP has been dogged by it own problems culminating in the regulator launching an investigation into Bulldog after receiving hundreds of complaints.

Bulldog - which provides unbundled services - has blamed part of its woes on BT.

On Friday, the OTA said it was "disappointed" with the progress that's been made in opening up BT's network to competition adding that operational problems reported over the last couple of months "continue to persist and are giving me significant cause for concern".

"Current poor performance is being caused by a combination of automation instability, poor software problem handling, volume growth and resource shortfalls. This has led to an overall deterioration in the quality of delivery," said the OTA.

Responding to the downbeat assessment Bulldog said the OTA's report "endorses the ISP's experiences in recent months".

"We share the Adjudicator's disappointment at the continued instability of BT's automated provisioning system, which diverted resources into managing the inadequacies of the system and impaired the quality of service we have been able to offer our customers.

"It is now urgent that work is intensified on a fit for purpose and reliable Name and Address Database. In our view this is already overdue and every possible means should be employed to complete this ahead of the December 2005 deadline.

"Bulldog customers and potential customers expected this system to be up and running by May 2005. Five months on we expect to see a greater degree of progress than has been evident to date and a greater sense of urgency," it said.

Hitting back, BT said its systems were "under strain due to the massive growth in orders" which has led to a backlog. The UK's dominant fixed-line telco also reckons Bulldog's complaint relates to a "previous formal dispute that Bulldog lodged against BT around address matching". ®

Secure remote control for conventional and virtual desktops

More from The Register

next story
Brit telcos warn Scots that voting Yes could lead to HEFTY bills
BT and Co: Independence vote likely to mean 'increased costs'
Phones 4u slips into administration after EE cuts ties with Brit mobe retailer
More than 5,500 jobs could be axed if rescue mission fails
New 'Cosmos' browser surfs the net by TXT alone
No data plan? No WiFi? No worries ... except sluggish download speed
Radio hams can encrypt, in emergencies, says Ofcom
Consultation promises new spectrum and hints at relaxed licence conditions
Google+ GOING, GOING ... ? Newbie Gmailers no longer forced into mandatory ID slurp
Mountain View distances itself from lame 'network thingy'
Vodafone to buy 140 Phones 4u stores from stricken retailer
887 jobs 'preserved' in the process, says administrator PwC
Bonking with Apple has POUNDED mobe operators' wallets
... into submission. Weve squeals, ditches payment plans
Drag queens: Oh, don't be so bitchy, Facebook! Let us use our stage names
Handbags at dawn over free content ad network's ID policy
Comcast exec: No, we haven't banned Tor. I use it. You're probably using it
Keep in mind if, say, your Onion browser craps out on Xfinity
prev story

Whitepapers

Secure remote control for conventional and virtual desktops
Balancing user privacy and privileged access, in accordance with compliance frameworks and legislation. Evaluating any potential remote control choice.
Intelligent flash storage arrays
Tegile Intelligent Storage Arrays with IntelliFlash helps IT boost storage utilization and effciency while delivering unmatched storage savings and performance.
WIN a very cool portable ZX Spectrum
Win a one-off portable Spectrum built by legendary hardware hacker Ben Heck
High Performance for All
While HPC is not new, it has traditionally been seen as a specialist area – is it now geared up to meet more mainstream requirements?
Beginner's guide to SSL certificates
De-mystify the technology involved and give you the information you need to make the best decision when considering your online security options.